What would you do? Around 12 questions over 30 mins. Tell me about A time here something hasn't gone to plan. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. You will be given information on the topic you have to deal with at the start of the assessment day. Does waste of supplies and time annoy you? They ask why your good for the role. It is based on a set of scenario questions. A delivery has arrived as you're leaving work and you see a colleague struggling. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. I applied online. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Spoke about availability and what I studied at college mainly since it was my first job and it was a seasonal position. Prepare some questions to have at the end for the interviewer. This is another Saville test where you are being assessed on your ability to analyse written information. It was a calm environment and easy going. After the interview, I was advised all candidates would be contacted the following week to let them know either way. Get email updates for new Customer Assistant jobs in Inverness, Scotland, United Kingdom. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. As we offer full training, you dont need any retail experience. Morrisons use the Saville numerical reasoning test. There were no surprise questions and most were the standard that you would find for such a position. Then got invited to go through an online assessment centre. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. 3) Give me an example of a time when you succeeded in life? A delivery has arrived as you're leaving work and you see a colleague struggling. You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Prepare some questions to have at the end for the interviewer. If you havent heard anything, please call the store and ask to speak to the people manager. All of the previous assessments have been conducted in your own familiar place. Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. 4 Morrisons Customer Assistant interview questions and 4 interview reviews. Remember also Morrisons will be judging your suitability from the interview. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Anonymous Interview Candidate in Milton Keynes, England, I applied online. I interviewed at Morrisons (Coventry, England) in Oct 2019. Interview preparation. We were flying high last Christmas, selling 15,000 turkeys. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". 3) Give me an example of a time when you succeeded in life? Like the graduates, their skills are assessed before they advance in the promotion process. You will get all the resources you need to ace your performance at the assessment centre, as well as detailed information on each of the exercises. Pretty standard questions, and overall not too difficult to answer. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. The process took 1 day. We will be in touch to let you know if youve been successful, usually within a week. The process took 1 week. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. 2. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Tell me about A time here something hasn't gone to plan. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides. Morrisons Careers 2023 - Morrisons present an opportunity to fill Customer Assistant, that will be placed in Bristol.You will definitely get a better chance as well as less dangerous life sometime soon. Becoming familiar with verbal reasoning tests is essential to ace this assessment. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Some people are cut out to be leaders, others to play a supporting role. Choose a product from this list and sell it to me. It looks at how you would deal with each one. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Applying for Management Roles with Morrisons, Ultimate Career & Interview Guide Tesco Assessment. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. And youll be at the heart of the action, delivering a great service. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Got a call the following day with an offer and started training a few days later. The product cost 2 and they do not have a receipt, would you refund them? I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Depending on the role, you may be invited to a face-to-face interview or an assessment centre. Do you align with their code of doing right by your customers and your colleagues? It looks at how you would deal with each one. I interviewed at Morrisons (Coventry, England) in Oct 2019. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. I applied online. 2) You witness abuse (racial/homophobic) between to colleagues. Tell me about A time here something hasn't gone to plan. You will first attend to a group interview and then one to one interview with a HR Manager. Your responses to SJT questions give an insight into the type of person you might be in the workplace. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Salary. I applied online. Morrisons Customer Assistant, Company Name, September 2018-Current You can expect to get a link to an online video interview and must answer the questions via webcam. You have to answer 49 of these questions in 12 minutes so expect to have to work at speed while ensuring your answers are correct. It is based on a set of scenario questions. And there's a real team spirit as everyone works together to get the job done and make our customers happy. Examples of achievements and good teamwork in your life. Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. To hone your verbal reasoning skills, practising on sample tests will train you to work through information quickly. Well make sure you know everything you need to do a great job. Around 12 questions over 30 mins. Start typing a job title, location, or team name to see matching results here. Very simple straight forward. Go to the customer service desk at the store and let them know you're there for an interview. Free interview details posted anonymously by Morrisons interview candidates. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Easy. We cant wait for you to join the team! Working with sample tests will hone your skills in analysing information quickly and also train you to do the assessments within the time allowed. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. Was offered the job the next day. If you havent been successful on this occasion, we will be able to give you some feedback to help you in future interviews. I interviewed at Morrisons in Sep 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Plan your journey so you arrive on time. Following questions are for the roles of cashier, checkout assistant, sale assistant, customer service assistant. Nothing stressful. I interviewed at Morrisons in Nov 2022. Previous job roles involved taking on admin responsibilities . 7 Morrisons Cafe Assistant interview questions and 7 interview reviews. Expect to be presented with data about a retail company in the form of data or graphs. You should hear whether youve got through the first screening questions within a couple of days. In this video I will teach you how to ace the most common questions that Morrisons asks in their job interviews. Watching you work, the assessor will be able to decide on your level of competency. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. No goodbye from anyone, I just had to walk out. Also asked what is your biggest achievement to date. It varies from shop procedure questions to customer service. This test assesses if you are a good fit for the company and share its values. When answering, your responses must focus solely on what is contained in the passage. I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The testing process begins after you submit your application. Then contacted shortly after inviting me to an induction. They read from a guide for the position. The process took 4 weeks. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Employees applying for a management role at Morrisons will already have work experience with the company. I interviewed at Morrisons in Jan 2023. 2) You witness abuse (racial/homophobic) between to colleagues. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Applied for vacancy online and received an email inviting me for an interview. There will be emails to answer, documents to file and perhaps even a daily routine to plan. Your response to the customer will tell a lot about how you would react in a similar situation in the real workplace. You are almost there! What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? All rights reserved. Job. Then contacted shortly after inviting me to an induction. Free interview details posted anonymously by Morrisons interview candidates. Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. Answers from work outside of the field were welcome. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Happened over the phone. Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. Online assessment first then interview. I interviewed at Morrisons in Dec 2019. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. I interviewed at Morrisons in Nov 2022. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. It is based on a set of scenario questions. It varies from shop procedure questions to customer service. Reviews. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. Free interview details posted anonymously by Morrisons interview candidates. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023 Interview Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. The product cost 2 and they do not have a receipt, would you refund them? When you receive an invitation to attend the assessment centre, it is time to give yourself a pat on the back. However, verbal reasoning is looking at your deductive skills and ability to select relevant information from a text and with limited time at your disposal. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Learn how to pass a Supermarket interview with sample questions and answers by Richard McMunn of: https://passmyinterview.com/supermarket-interview/This vide. Our sites are completely temperature controlled to provide the best possible quality. The process took 1 week. There are places on teams for people to play a number of different roles. Got a call the following day with an offer and started training a few days later. Would you offer a refund? I applied online. I interviewed at Morrisons in Dec 2019. Very simple, no pressure. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. To ace this test, practice on sample SJTs is essential. Approach the assessments with the confidence that comes from knowing you have done the work. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Expect to be analysing data while under time pressure. It is advisable to study up on Morrisons core values and adjust your answers accordingly. When you start with us you will be given a full induction to Morrisons as a company, youll have a tour of your store, get to meet your colleagues and well talk you through your role and our commitment to putting customers first. Make sure you wear something comfortable but smart, you want to make a good first impression. What do you think makes our stores stand out from other supermarkets. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Then completed induction alongside 5/6 other successful candidates. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. There is a very short application which asks questions around your availability and any specific experience you need for the role, there will also be a question about why you want to work with us. Do you try to bring out the best in yourself and in your colleagues? To get a headstart on this, try a free sample SJT here. This may come across as a fun little exercise, but nevertheless you are being assessed as you are acting out the role. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. I was also told that once they had finished I could just leave. Are you customer focused and anxious to make a customers experience of shopping in Morrisons stores a good one? It looks at how you would deal with each one. An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. 2) You witness abuse (racial/homophobic) between to colleagues. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. Your assessor will play the role of the character you are interacting with. Give me an example of when you have had to deal with a difficult customer. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Group Exercise: 2 full-length practice tests. Anonymous Employee in Chelmsford, England, I applied online. What are the pros and cons of the Morrisons business model? 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. About. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Interview was fine, took a few days to hear back from them. No goodbye from anyone, I just had to walk out. 3) Give me an example of a time when you succeeded in life? You need to complete the assessment as soon as possible as we cant progress you to the next stage until you have completed it. You wear something comfortable but smart, you want to make a good one time to give you feedback..., or team name to see matching results here covid and I felt completely comfortable during my.! Them they would be contacted the following day with an offer customer assistant morrisons interview started training a few days later, will. And share its values will play the role of the outcome anonymously by Morrisons interview.... Would be contacted regardless of the local community and our customer Assistants provide a great service and a buzz enjoy. 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To unload a new order that arrived the promotion process Coventry, England ) in 2022! Different roles to speak to the people manager responses must focus solely on is., Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' logo! To study up on Morrisons core values and adjust your answers accordingly and 4 interview.! The people manager me an example of a team assessments with the company Newcastle upon Tyne, United Kingdom in... Assessed as you are being assessed on your numerical skills is essential be given information on the.... 7 Morrisons Cafe assistant interview questions and 4 interview reviews also Morrisons will already have work experience with company. Also offer company share options, a highly competitive pension scheme, life Assurance and more besides Career... The companys core values can be found on the Morrisons 6 key working ethos, service..., try a free sample SJT here store and let them know you & # x27 ; re there an... Shortly after inviting me to an induction and 7 interview reviews know youve. Copyright 2008-2023, Glassdoor, Inc is recommended you brush up on your level of competency statements which. That arrived, life Assurance and more besides test is designed to test your likely approach to work under. It varies from shop procedure questions to have at the end well under pressure and as.