Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. While trying to add a DDNS, I see I need to have a Synology.me account. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Just check the logs of the Synology NAS. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. However you can do a CSI. Find the documents and files for your Synology product. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC 3.2 Exclusions. No biggie as she ordered a new one earlier today, mainly was just curious. comments sorted by Best Top New Controversial Q&A Add a Comment . We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Please enter the code below to proceed. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Press question mark to learn the rest of the keyboard shortcuts. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. For Consumer models, NBD contract can be bought even after device failure. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. 4 comments. Finally, review the order and proceed to payment. Please create a password for your Synology Account first. Enjoy our services! Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TechSway 3 yr. ago As long as you have your proof of purchase available. 5.6 Attorneys' Fees. 5.2 Assignment. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. If your Synology is out of capacity, we can help. Export Administration Regulations. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Showroom number 11, Dr. Fernandes Building Synology local dealer can assist you if data is in recoverable condition. No. Anyone know if this still exists and what the URL is, thanks. Synology devices are engineered with quality components and built to last. Stay up to date! You may see our New Product at Product Support Status. . Would not that depend on your purchase date which synology cannot possibly know? For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. This service will offer direct and advanced replacement services. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. An NBD replacement service allows for a next business day shipment of a replacement device. Copyright 2023 Synology Inc. All rights reserved. You acknowledge that the Product may be subject to U.S. export restrictions. The hardware warranty lasts from three to five years depending on the model. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Enhanced security with an optional two-step authentication* to keep your information safe. Product Availability: (Only applicable to the Customer purchasing Extended Warranty Plus) For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product 5.1 Proprietary Rights. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . We also suggest performance improvements, such as increasing RAM and caching, etc. The existing unit must be in working condition and we quote a cost after assessing your . RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in 3.4.1 General Replacement Service. Open the app and tap the number to approve the sign-in. Al Ghubaiba ( Green Line). Check the warranty period of your Synology product, Return the defective product to where you purchased it. I hope it helps. Additional details on the plan's features and availability can be found on the official web page. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Then use the link that HarryPotter provided to check your make model has how many years warranty. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. 3.4 Return. (a) "Products" refer to New Products or Refurbished Products. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Password is required to use this service. For more details, please visit LIMITED PRODUCT WARRANTY. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. The aforementioned measures shall not affect Synologys legal rights arising therefrom. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Slide to complete the puzzle . Purchasing an extension can stretch . No. Please enter the code below to proceed. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. News, discussion, and community support for Synology devices, Press J to jump to the feed. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Copyright 2022-2023 Synology Inc. All rights reserved. This might take a few minutes. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. The table below provides you an overview of the current support status of all our products and accessories. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. :D T Twisted World @twisted_world* Aug 04, 2016 Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. 3.3 Warranty Support and Exclusive Remedy. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. 5.5 Dispute Resolution. Find the add-on packages available in Package Center. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Full: Firmware and software updates will be continuously provided. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. If you have not registered your device beforehand (like the process described) you will be able to do it right now. Copyright 2023 Synology Inc. All rights reserved. check the DSM Technical Specifications. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Khalid Bin Waleed Street, Bur Dubai. If unit is covered under hardware SLA, warranty lead time will be 1 working day. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Click the Start button to go over a 4-step wizard process. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. You can consider it at about 10-15% of the value of a particular model. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Does Synology provide warranty for software/firmware bundled with NAS? I'm trying to configure my NAS to be monitored in my Synology Account. Please help. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. 5 *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. 5.10 Extended Warranty Plus Service Payment and Termination. 5.9 Entire Agreement. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. A 6-digit verification code was sent to . Cancel Create Password. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Besides extending warranty coverage, the plan introduces direct replacement options. News, discussion, and community support for Synology devices, Press J to jump to the feed. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. Your phone number was verified successfully. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. 5.8 Severability. Full: Firmware and software updates will be continuously provided. Do I need to register my product for warranty? Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Gray marketed products are not covered under local warranty. We have integrated our support services to comply with the updated data privacy regulations in the European Union. This service will offer direct and advanced replacement services. Do note that your device has to run DSM 7.1 or above! Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. No, your warranty continues from the original date of purchase. Check Standard Warranty. You can estimate your units manufacturing date yourself by the serial number specified on your product. We offer a tech refresh for older devices. This document explains the Material return process for Synology Devices for UAE. Product Warranty: *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Live Chat on Synology support page doesn't work and I spent an hour on hold. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 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