I only want my money back from this awful company. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. We also have a Tucson site. There is NO way the actual install times takes four times as long. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. Verification can help ensure real people write reviews about real companies. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! The managers don't communicate well at all. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? We are very happy. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. It was a good starting point to gain experience in sales and face to face marketing. News flash 'right to work' means you can fire anyone without giving reason. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. You are in Phoenix. They did some plumbing and electrical work. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? I told my boss and she told upper management but they got mad at us. Yelp confirmed a business or employee license. I would not recommend this company to my friends. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. increasing the charge for a part and adding a ************* Fee. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Luckily, my next call was to Parker & Sons. We can even install a bona fide car charging station in your garage! Random schedule changes which affect your life. *****, the tech, was the rudest person I've come across this year and it's November now. Charged them $4600 to replace a water heater. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. Was told a tech would be out today to replace parts. I discourage anyone from using Parker and his greedy Sons. Parker & Sons were great !! Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! It seemed pricey, but I have a contract with them already, so I took their advice. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? WE appreciate every review we receive, good or bad. Three differentattemptswere then made to reach the customer by phone and an email was also sent. ******* said that is not what she sees on the invoice. These are just a few examples: Dave at Parker and Sons came to my rescue. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. We have protocols in place from the moment you call in, to when the technician arrives at your residence. Pros & Cons are excerpts from user reviews. Having problems? We would give them a 5 Star rating. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. Then you have a group bonus each month and also quarterly bonus. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. The SRP rebates were supposed to take out some of the price pain. We'll guide you through the process. Had 2 faucets leaking. Anyone can write a Trustpilot review. They are professional and courteous. Calling Parker & Sons was the best move I ever made. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. Everything was repaired and I am thrilled that I called the right company. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. Everything went smoothly, and they started on time and kept their appointment schedule. BBB is here to help. Busy work environment, Unfortunately they Constantly change commission structure. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. Ive been using them for almost 9 years now and they are very trustworthy. Took advantage of my elderly parents! The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. The email sent to *************************** is attached. Yelp confirmed a business or employee license. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. See details. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. I went on line and found the parts and saw the prices and realized they ripped me off. They had my new water. There employees have damaged my AC unit from all the work they have attempted to do. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. Marion, we love it when our techs hit a grand slam! Must have the ability to self-start and take responsibility for work. The ease of their financing terms made it a very easy decision to make. 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. Thank you. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. They never stick to things - they make changes too much. International Association of Better Business Bureaus. The managers don't communicate well at all. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. To find more licensing information for your state, visit our. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? Have an after-hours emergency? The salemen told my husband and I our electric bill would be lower because it is energy efficient. The ** unit has never worked to cool house since the installment. Luckily, my next call was to Parker & Sons. Luckily, my next call was to Parker & Sons. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. Management is good and cares about employees. Random schedule changes which affect your life. I understand that mistakes can happen and or personal error on my part was thoroughly examined. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Cons Challenging to get quality leads and minimal commissions. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. The electrician recommended replacing two problematic ceiling fans. No job is too big or too small, so contact the experts at Parker & Sons today. Good service paid them and I was very happy. Stay up-to-date on current news, promotions, and industry tips. Have a great night! Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. BBB Business Profiles may not be reproduced for sales or promotional purposes. Will continue to go with Parker & Sons for all my A/C needs. Everybody was friendly and courteous. BBB Business Profiles are subject to change at any time. We appreciate this feedback. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. So far, so good. (A plumber came in the day before and charged $950 for a day's work.) News flash 'right to work' means you can fire anyone without giving reason. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. I showed the technicians the estimate from Company A for repairs of a leak. And why didn't they honor it? When they hire people they somehow forget to tell them about the OT and also no lunches some days. They did heating. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. I had to buy a new one! 05/01/22, I turned on A/C units and they were not cooling. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 Never trust this company they are a bunch of thieves. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. It cost $4000 for one guy to do a one day job. We are very happy. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. Their error of omission cost me $950. Came as scheduled. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. Doug, we're glad your service was both prompt and professional. My invoice shows I paid $285.75. I think a lot of people stick around because we make such good money. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Hi Stan. Way to screw senior citizens. I also had the electrician replace an outdoor fan. Parker and Sons has standard refund processes that were followed. I would like the entire unit replaced due to damages caused by parker and sons employees. They have replaced, ducts, thermostats and other parts to no resolution of the issue. I called another well known company and was quoted hundreds less. Schedule an appointment with us today! Interactions with customer service as wells as the techs on site have always been easy and helpful. We know he'll love your shout-out as much as we do. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. 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