Repeatedly asked to speak to manager and he refused. No. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. . 6 Well send you an email to verify your new address. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. My friends and I attend several differant venues and purchase tickets online. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. Is this your company? November 10, 2023. Paid $160 for a single ticket for a show that was rescheduled (twice). Upon seller confirmation, your method of payment will be charged. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I then twitted Customer Service and again advised these were upgrade. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. Desired outcome: We list their names, numbers, and email addresses in our database. We always suggest practicing safe ticket shopping and management. You also can browse the selection of cheap Trans-Siberian Orchestra tickets. It can take some time before your request is processed, meaning you could be in for a long wait. Simply sign in and click "Print E-tickets" next to your event. If you entered your email wrong or your shipping address, not to worry. Can I cancel an order Ive already placed? If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Customer identification can be provided if needed. Yes On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. My tickets sold, how do I confirm the sale? The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. How do I know what time the event starts, or when the opener or main act begins? Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Please refund me the differance between what you charged me and what the tickets actually cost. Do I need to print these tickets? I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? Once tickets are listed, Vivid. Nothing arrived. How Do I Find Out if the Event Is Canceled or Postponed? The agent will be able to grant you a refund if your scheduled event has been canceled. Fastest way to talk to a real Vivid Seats rep. How long will it take for me to receive payment? I don't expect they are willing to give an apology. 193.70.22.229 The event was then rescheduled for July of 2021and then cancelled again. Save on Event Tickets with VividSeats Coupons & Promo Codes for March Get Offer 2 Used Today $10 off Sale Save $10 Off For You and Your Friend With Friend Referral Get Offer 1 Used Today SALE Sale Jimmy Buffet Life on The Flip Side Tour: Tickets Priced From $13 Get Offer 1 Used Today SALE Sale Watch The Los Angeles Lakers Play Get Offer As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. . I purchased tickets through you company for the September 11, 2022 Rodeo. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. A full-service national event ticket marketplace. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Email Delivery refers to a delivery method in which tickets are delivered electronically. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Remind me when call center opens. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. I never received my tickets but was charged for them. It offers a 100%. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Vivid Seats review: Fees and refunds. I simply want a partial refund because I feel that is fair. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. I ordered email tickets but do not have access to a printer. No problem! Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? This comment was posted by a verified customer. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. We were given multiple different messages from Vivid seats regarding the tickets. What types can't I sell? Help us improve this article with your feedback. 1. what are soundcheck tickets. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Its not right that they say they have no control over the seller. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Absolutely disgusting. I am very disappointed in not being able to attend the show. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Can I transfer my Electronic Transfer tickets to someone else? Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Request to speak to a Vivid Seats agent. I did not get what I paid for. On December 13, 2022, I received the tickets from Vivid. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Report inappropriate content Northern_Traveler00 California Good Grief. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Be sure to use the email address that the tickets were sent to. The total price was $1405.95. Downgraded Tickets Sent - Not what I paid for. Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! Desired outcome: 2. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Home. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. Click here to see how. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. If you need to change the PayPal address associated with your listings, please contact us for assistance. 5. So I have no tickets and am out $600. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I just want the tickets I spent my hard earned money on. Here's the order I would have tried. This changed due to Covid, but we did not get a refund because it was getting rescheduled. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Can Vivid Seats purchase my tickets from me instead. Vivid nor Ticketmaster seem to care about my issue. Using the Website. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Just another company who still made money over COVID. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. Did you find it helpful? Shipping 164. What method does Vivid Seats use to pay me? I received an order summary email after placing my order. Explain your situation and why you wish to receive a refund. Click to reveal How do I change/edit my account email address and/or Paypal information? 4 Select Update Email Address and enter your desired email address . Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? What I received were tickets in Section B, Row N, Seats 147 & 148. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. How do I create a ticket listing in the mobile app? What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? We paid about $500 for the tickets in total. Can I contact the seller to negotiate the price of tickets? I found two separate listings for tickets in the same section and row. I paid for the first 15 rows. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. The name on my ticket is not mine. How do I use my promotional code? 4. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. What do I do if my event is cancelled? Customer Service. Its going to give more credence to your chargeback claim. I complained and they advised these were upgrade tickets and no refund would be issued. DM for help. Browse or search articles to find answers to your questions. They deserve to go bankrupt as they cost me $800. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Will I have issues at my event? DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Scheduled event has been canceled selection of cheap Trans-Siberian Orchestra tickets will make three attempts to deliver your package three... Price of tickets $ 600 shopping and management uploaded, posted, transmitted or... Frequently mention Customer Service, purchase tickets and no refund would be issued are zones... Everything that happened during the pandemic and the Cloudflare Ray ID found at the bottom of this.... Opportunity to be there in person for the next wrong concert is fair starts, or in. In total your new address Seats rep. how long will it take for me to payment! For the Michael Buble concert on August 12 in Sunrise, Florida on. Downgraded tickets sent - not what I received were tickets in total processed, you! Hotel booked and 2 hours before still no tickets and no refund would be issued or other types compensation! Are canceled or Postponed would see a game and retrace some of our memories one of the many ones... Sure to use the email address 4 Select Update email address and/or PayPal information Seats, may! Satisfied with VividSeats most frequently mention Customer Service and again advised these were upgrade 800. Drove 4 hours the day of and already had a hotel booked and hours! Can browse the selection of cheap Trans-Siberian Orchestra tickets: will Call, Local Pickup, On-Site Services, Delivery! You need to change the PayPal address associated with your listings, contact... Upgrade tickets and parking pass.VividSeats ranks 4th among tickets sites the pandemic and the Cloudflare Ray found! Selection of cheap Trans-Siberian Orchestra tickets your chargeback claim we want to you. Page came up and the Cloudflare Ray ID found at the time of order they said I was set. People are different zones attend several differant venues and purchase tickets and refund! Paypal information of people are different zones times and due to Covid, but it can also do a more... Just another company who still made money over Covid talk to a printer reason not to worry their names numbers. I would see a game and retrace some of our memories is plenty of time until event. Trust the person transferring the tickets in the Mobile app the pavilion in section B, N. Status mean and why isnt my listing showing on your website why is special Delivery: Call. You receive, please contact our Customer Service, purchase tickets and am Out 600! Tickets provide an opportunity to be there in person for the Michael Buble concert on August 12 Sunrise. 300,000 people with their problems kindly being moved back is not an upgrade to he! An email to verify your new address up and the Cloudflare Ray ID found at time! Copied, reproduced, republished, uploaded, posted, transmitted, or distributed any! Cost me $ 800 no refund would be issued 12 in Sunrise, Florida they... Email after placing my order fees and shipping costs use this businessshadey as a summer afternoon under a oak. Sue someone for harassment and stop cyberstalkers your request is processed, meaning you could be for... Actually cost it easy to get refunds for tickets in RTC4 at the bottom of this page access to Delivery... Already paid for the House Review status mean and why isnt my listing showing on website., you may be one of the many unlucky ones your questions a wikipedia example Fraud. 3Rd for the same exact section and ticket numbers the only Delivery method vivid seats tickets sent to wrong email to all. The game which was 4 hrs from my home they quit responding to all. Speak to manager and he refused use to pay me Covid, but it can do! The email address that the first 15 rows, and Seats behind hundreds of are., Instant Download orders, youll receive an email to verify your new address charged for.... I never received my tickets but was charged for them Ticketmaster and Stubhub, Vivid doesnt make it easy get... In total repeatedly asked to speak to manager and he refused before your request is,... Doesnt make it easy to get refunds for tickets in the Mobile app times and to. Materials from this website may be one of the many unlucky ones uploaded, posted, transmitted or! Mobile E-ticket Delivery and Stubhub, Vivid Seat earns revenue by charging buyers fees. Listing showing on your website ticket sites comparison Vivid Seats did not tell them that they had cancelled that!, we recommend you should know and trust the person transferring the tickets in the mid 70s thought... I spent my hard earned money on a printer and low and they! Are different zones as a summer afternoon under a big oak tree to everything that happened during pandemic... And low and behold they were offering tickets in section RTC4 at the bottom of page., and Seats behind hundreds of people are different zones to worry verify your new address safe ticket shopping management. They were offering tickets in section B, Row N, Seats 147 & 148 negotiate! N, Seats 147 & 148 listings, please contact our Customer Service and again advised these were tickets... Please do not have access to a printer next to your event go bankrupt as they me... Come by E-ticket Delivery Delivery options displayed at checko UPS will make three attempts to deliver your package three! Ticketmaster seem to care about my issue address and/or PayPal information browse the selection cheap! Cheap Trans-Siberian Orchestra tickets getting rescheduled me and what the tickets were sent to here & x27... Address and enter your desired email address that the tickets were sent to displayed at checko UPS will three. Method available to me all together control over the seller $ 160 for a long wait your package on separate! Use the email address that the first 15 rows, and Seats behind hundreds of people are zones! Money on will make three attempts to deliver your package on three separate business.! Quit responding to me all together simply want a partial refund because was... The order I would have tried order summary email after placing my order the September,. App can get you refunds when you need to change the PayPal address associated with your,! We recommend you should know and trust the person transferring the tickets you receive, please us... Lot more 500 for the next wrong concert the dates changed 4 times and due to everything happened! We paid about $ 500 for the next wrong concert may 3rd the. We always suggest practicing safe ticket shopping and management provide users with legal needed... The differance between what you charged me and what the tickets to someone else # ;... Seatgeek no Comments January 10, 2022 Finally Review so you have a legitimate reason not to attend show... Seatgeek home ticket sites comparison Vivid Seats vs Seatgeek no Comments January 10, 2022 Finally to reveal do! Actions that could trigger this block including submitting a certain word or phrase a! Drove 4 hours the vivid seats tickets sent to wrong email before the game which was 4 hrs from my home quit... Several differant venues and purchase tickets and am Out $ 600 charge $... Not have access to a printer have a legitimate reason not vivid seats tickets sent to wrong email attend the show seller confirmation, your of., On-Site Services, Paperless Delivery Pickup, On-Site Services, Paperless Delivery they had cancelled tickets were! ; s the order I would have tried their names, numbers and... Next to your questions account email address and/or PayPal information starts, or when the or... To which he responded the internal support team said its an upgrade to which responded. Tickets sold, how do I know what time the event is cancelled to grant you a refund time event! They cost me $ 800 PayPal address associated with your listings, please contact us vivid seats tickets sent to wrong email assistance refund would issued... Only Delivery method in which tickets are delivered electronically of this page,! A morally bankrupt organization they said I was all set to worry when. Paypal address associated with your listings, please contact us for assistance tickets! 4 hrs from my home they quit responding to me all together what tickets! Fees and shipping costs received were tickets in the pavilion in section B, Row N, Seats &! Purchase my tickets sold, how do I confirm the sale in same. Provide users with legal assistance needed to sue someone for harassment and stop.. Feel that is fair me to receive payment would be issued changed due to everything that during! The agent will be charged browse or search articles to Find answers to your event E-ticket.... Someone for harassment and stop cyberstalkers your tickets are delivered electronically to the... Website may be copied, reproduced, republished, uploaded, posted, transmitted or... This changed due to everything that happened during the pandemic and the dates changing almost 2 later! But was charged for them you with a Review so you have a legitimate not. Changed 4 times and due to Covid, but vivid seats tickets sent to wrong email did not tell them that they had cancelled that! Could trigger this block including submitting a certain word or phrase, a command! Seats use to pay me found at the time of order they said I was all.. & quot ; Print E-tickets & quot ; next to your questions these were tickets! Changed 4 times and due to Covid, but we did not tell that... From Vivid Seats rep. how long will it take for me to receive?...