Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. I applied online. Jet2.com was named the - by UK travel agents for the tenth time. I applied online. Short, straightforward and to the point. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com 3 4. Documents checked and uniform sizes taken. They didnt even ask what experience I have. summary. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Questions about myself and my experience from past jobs. #Jet2 #CheersTo20Years. No apology or response to emails advising error. Now you will be automated connected with the Jet2 live representative for general queries. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. The eight job interview questions you need to have an answer for. las molestias. A 10 min window to plan your role play call. Free interview details posted anonymously by Jet2.com interview candidates. Fly with us and take your career to new heights. I interviewed at Jet2.com and Jet2holidays. Wenn Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Your task is to choose either the best or worst of these solutions. Jet2 Customer Service. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Then a phone call asking some questions. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. In this way, your call redirects to a representative. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . How do I set up a search agent alert? The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Few days later was told i would have face to face interview on 19th december but not sure what time and where . Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Birthday cake Tell us about a time you delivered exceptional customer service. Leeds, United Kingdom. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. enviando un correo electrnico a Applied on the 11th of February. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. Usually, the waiting time is 30 to 45 minutes. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Cloudflare Ray ID: 7a17b994ade97e94 Online application Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). Slightly unprofessional. This customer service rep interview question is your opportunity to show off your customer care skills. Step two: online written assessment. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Si continas viendo este mensaje, envie um e-mail para I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired First, an online assessment. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Choose the appropriate topic and category of your question to reveal your answer. Remain impartial. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. los inconvenientes que esto te pueda causar. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . A huge thank you to everyone that voted for us Visit this page; Cabin Crew. excuses voor het ongemak. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. Contact us by phone. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. Discover more about our customers and help us spread the word about our award winning brands. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. scusiamo se questo pu causarti degli inconvenienti. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. Internet and download speeds. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Again, I received no email invitation and called them twice. For new booking Press1. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. There might be times when you need assistance from an expert while flying through Jet2 Airlines. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. . Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. They did not email me with the details and I assumed the date must've changed. The phone interview (17th of February) was short and simple, not very detailed. Lamentamos Internet and download speeds. Describe a time when you provided high-quality customer service. At Jet2, we always strive to reward the amazing work of our colleagues. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. The process took 2 weeks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Why do you want to job as a Customer Services Agent? Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role I applied online. Step three: online video assessment where the candidate has to record answers to the questions. I applied online. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Our customers were treated to a VIP customer experience, including: To get all information about your flight, you can visit the Jet2 customer support page. I know I havent got the job which is why Im writing this now. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Very Friendly. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. I applied online. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. 19 May 2015 by TTG Staff. Group activity pictionary to show what qualities a agent needs to work for jet 2 And not to forget a pair of free return flights for those sharing their birthday with us Interview. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Then a phone call asking some questions. telephone interview with HR/recruitment. A role play and an interview. Personally I think its been a waste of time. The assessment day consisted of: a presentation about the company. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Balloon arch This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! The roleplay was fairly easy and the interviewers were very nice. om ons te informeren over dit probleem. Delivering VIP Customer Service. I was told that I would be contacted in the next 48 hours should I be successful. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired On the 21st of February I have, finally, been sent an email with my interview invitation. Can't find what you are looking for? What questions are asked for a resort customer care role in the video interview. . Thorough but very friendly. Step three: online video assessment where the candidate has to record answers to the questions. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Goodie bags packed with special treats Reasons why Jet2 was chosen as a career. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. If you have no self respect and treated like an animal work for jet2, I applied online. It seems taht they are really care about this recruitment process. Handling Short term insurance quotes. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How do I set up a search agent alert? Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Anonymous Employee in Manchester, England, I applied online. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. The assessment day consisted of: a presentation about the company. This was the 'test' part of the interview and it consisted of a mock letter to customer services. Great interview. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud 3. Step two: online written assessment. Note that you are dedicated to providing the best customer service possible in all situations involving customers. Jet2 customer service live chat support option is not available for any user. Booked day off work and prepared for interview. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. All unsociable hours and I got the impression they arnt too bothered about their staff. Competitive Country. 10 min telephone interview Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. The process took 2 weeks. Based in the UK, we support our teams in destination to deliver a VIP customer service. What a joke. I applied online. naar Always follow up. 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