637 0 obj <>stream By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. All rights reserved. Raymour & Flanigan was voted Best Furniture Store on Long Island in 2016 and 2017 through the Best of Long Island program. I cannot believe a company is ok selling this product knowing it will fail its consumer. I have called to cancel on hold an hour and disconnected! I've ordered mattresses and box springs relying on manager's advice. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables Terms This is unacceptable. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. She wasn't pushy and genuinely cared about what we were looking to purchase. This was our first time purchasing with this company. Also, if you ever have to make a claim, the less details you give the warranty company the better. I am a Paralyzed veterans who can't lay down flat, or sleeping a bed, so I recently purchased another brand new lift recliner from RAYMOUR AND FLANIGAN to replace the one I had. Now, I have a new rip in a different cushion. Let us answer all these questions about Raymour and Flanigan. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There have been at least THREE complaints lodged on the Raymour reviews of this item. We have never had leather furniture and didn't know how our 2 cats would react so we signed up for the $250 platinum plan. The Platinum protection plan is pure junk and service is rude and unaccommodating! Raymour & Flanigan Furniture - worst furniture store ever!!! In other words - sorry it is your problem now after less 7 months. Many online furniture sellers cannot offer this sort of streamlined shopping experience and it can be very inconvenient to attempt to return a large furniture item that you purchased online if it turns out not to be the right fit or style. Lingo This is a scam. Springfield Gardens, NY. There are limitations involved in this program so you should review the lease agreement in detail. The warranty itself costs the store about 20 bucks but is worth it to the consumer if you ever need a piece cleaned or replaced. Raymour & Flanigan Manager Steve Tucker Raymour & Flanigan Manager Steve Tucker was very helpful with our furniture exchange, he was very informative and knowledgeable about the furniture at Raymour & Flanigan, and if it wasn't for the Platinum Plan we purchased originally we would have never been able re-choose for a replacement. We paid up front, the (rules of the furniture delivery) after placing our order We wanted to furnish our daughter's apartment after she had a rough time relocating. Type above and press Enter to search. If a company has a Visit Site and/or phone number next With Raymour and Flanigan, you can get premium sofas for even under $1,000, a top-end queen bed for less than $600, and even deluxe bedroom sets for $1,800 or less. The person asked if I had pets and I said yes. Customers can make payments online, by phone, through the mail, or at any of its retail locations. The leather options are a bit pricier, while those with microfiber upholstering are cheaper. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Assembly is available on some shipped items but not all. She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. Raymour and Flanigan Nationwide USA Phone: 1-315-453-2500 Web: http://www.raymourflanigan.com/ Category: Furniture & Furnishings Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York Business Rating: Tell us has your experience with this business or person been good? Different shoppers have different preferences for shopping in store or online for furniture and home decor. Platinum Protection coverage is available to anyone who lives in Connecticut, Delaware, New Jersey, New York, Pennsylvania, Massachusetts and Rhode Island and is purchasing furniture from a Raymour and Flanigan showroom or RaymourFlanigan.com. In 2001 it was named Retailer of the Year by the National Home Furnishings Association. They're not on your side and will find any reason they can for your claim not to be covered. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. Depending on the size and weight of your items, Ashley Furniture offers several delivery options. Platinum protection plan is a joke! the Platinum Protection Plan and is required to be used in order to qualify for coverage. Not even two years old the frame on the recliner breaks. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. For home dcor, arrangements will be made to exchange the item. identified as such in the Company Details section of their profile. Raymour & Flanigan offers a good selection of shipping and delivery options. The Tatum dining chair is fortified with stain-resistant 100% polyester upholstery. Here is the problem with the furniture. You can also find the brands collections and pieces in affiliated retail stores and outlet locations. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! Ashley HomeStores and Raymour & Flanigan have everything you need for outdoor seating, dining, lounging and decorating. Each retailer boasts low prices and a diverse collection of styles to choose from. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. Now I had to pick it up in my car in which it barely fit! they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! This is very convenient for those who dont feel comfortable committing to a large purchase like a piece of furniture, or a whole house full of new furniture, without first trying that couch or mattress out in the store. Ashley has several manufacturing and distribution centers as well. I also noticed the cushions for the back are "smushed down." Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Most discussed complaints Platinum coverage warranty Raymour & Flanigan Furniture alternatives I know it is worth it because we were basically being treated like family, not someone to just get commission from. Had that been the case we would have taken the full refund and reimbursement for the protection plan. Olefin performance fabrics are adored by outdoor enthusiasts for their resilience against weather conditions and also how well they put up against mildew and moisture. Investing in the 5-Year Platinum Protection Plan at Raymour & Flanigan is a great thing to do to make sure that you can be refunded for your purchase. Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. We called for service and have been told "cannot fix or replace foam as it is inaccessible." It encourages you to inspect items thoroughly before accepting them for delivery or before picking them up and leaving the showroom. Our previous sofa was $300 from Big Lots and held up SO MUCH BETTER. Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. deserve their business. Founded in 1947 in Syracuse, N.Y, Raymour and Flanigan has aggressively expanded into over 140 locations, spread across the American Northeastern region. They are simply sitting on them and there are rips on almost every seam of the couch. Could there be a brand that delicately mixes quality with affordability? For more information, please see our This is, by far, one of the most luxurious mattresses we have tested. Absolutely appalling! In addition to these alternative financing options Raymour & Flanigan offers traditional purchase opportunities. density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. I think the cost depends on how much you're spending. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. Raymour & Flanigan has a very strict return policy that you should be aware of before making a purchase. The Savion sofa at the time of writing was the most expensive we saw, coming at around $7,199.95. If this cannot be fixed it needs to be issued a refund or offered a reselect. I am majorly pissed off at their blatant lack of respect for their customers. For more information, please see our We value your privacy. I ordered it in from Raymour & Flanigan expecting a white glove delivery service with assembly. Raymour & Flanigan offers a 5-year protection plan. When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. Anyone ever deal with Raymour and Flanigan warranty? Now they are denying repairing scratched from the cats! Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York. 2023 BestCompany.com LLC - All I am filing a complaint. ComplaintsBoard.com is a leading complaint resolution website on the Internet. !*D pQte@(^(8s^Pz-Q =2 While the room planner can be very useful to help you get a general idea of how furniture will fit in your space, because it does not allow you to place specific furniture models from the showroom, it is only a general plan. Despite being moderately priced, Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity. Helpful? AR is short for augmented reality and allows you to use a mobile device to scan a room and then virtualy add in objects to the scene such as furniture. All Rights Reserved. NOTHING FOR MONTHS! Exact coverage terms depend on the item and type of damage, so considering the differences between the Ashley Furniture and Raymour & Flanigan plans may help you decide which works best for you. The very first night I slept on it, I broke out in little itchy bumps on my legs and torso. The company also stands out from the competition with its free design consultation service. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. Here, Raymour and Flanigan offers over 400 stain-resistant styles. Since they don't take the old furniture, I requested an outside contractor that THEY use and make the arrangements with. The complaint has been investigated and resolved to the customers satisfaction. I could be from me. |, Raymour & Flanigan Furniture and Mattress Store. Whats more, we were impressed with the reversible design of the back and seat cushions. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. Then to top it all, the lounge came in a box that needed assembly. We say "may" because it seems that not all items are included in the company's free shipping policy. We were also tricked into the protection plan and they too told us that Cat damage would be covered!. And they don't do exchanges or refunds. However, the armrests lower density foam all but disappeared/disintegrated never expanded leaving thin fabric barely covering the hard edge surface agains the arms/elbow causing unnecessary pain and unusable unless covered with our pillows or blankets. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. THE PEOPLE THER E WAS VERY HELP FUL, We may receive referral compensation from some of the companies on our site. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. There was nothing they could have improved. How those businesses take care of those complaints is what separates good businesses from the rest. If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. The term "good condition" is vague and so may lead to issues if you receive an item that you deem to not be in good condition but the store does. Enjoy reading our tips and recommendations. Unsubscribe easily. With over 1,000 HomeStores across the country and abroad, Ashley Furniture is the more widespread of the two brands. Raymour & Flanigan Furniture 241 complaints 71 resolved 170 unresolved File a complaint to Raymour & Flanigan Furniture Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Reddit and its partners use cookies and similar technologies to provide you with a better experience. RYGLUZI!DtaYI She prompted me with questions that were intended to yield answers that would allow them not to cover my damage (pets, fire, smoke questions = no coverage). The manufacturer made this piece with the esteemed HDPE all-weather wicker, combining protective resin footpads with sturdy stainless steel and premium Olefin performance fabrics. That was November 2007 as I write it is March 8th 2008. Compare these factors to determine which store best suits your needs. Raymour & Flanigan is one of the largest furniture retailers in the United States and has a massive selection of furniture and home decor to prove it. Get buying tips about Furniture Stores delivered to your inbox. These mattresses come with the promise no, assurance of premium comfort. Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. Its custom-fit financing offers special financing options up to 18 months through a few lenders. I liked the furniture, fabric, price and delivery. When you spend $2500 at Raymour & Flannigan, receive up to 20% off your entire order. I know that they offer the fabric protection for $160. Also, the base for the mattress was delivered with a faulty electrical control box. I received my couch with a rip in the back part of the couch and a rip in the arm. Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. I am extremely disappointed in the way I was treated and in the fact this whole process was not explained to me. All business will get complaints. Privacy Policy. Nikon D3000. 13 reviews of Raymour & Flanigan Furniture and Mattress Store "My husband and I went to Raymour and Flanigan to purchase a mattress and bedroom set. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. Since. For normal purchases, the card has a standard . Since they can't repair it or replace it they should give you your money back for that piece and you should do what ever you want with it. Unsubscribe easily. Raymour & Flanigan Furniture - lie, lie, lie! Share your photos and videos with others to prove the truth of your words. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Karen Shoppers who want to browse the companys selection from home can also check out the brands online store. Tell us has your experience with this business or person been good? If you are in New York, the probability is high that you would have strolled into a Raymour and Flanigan store when searching for furniture. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. Some of them cannot be trusted!! Of course, we would not forget the Dacron wrapped foam cushions for this sectional struts. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. For even more savings, shoppers can browse around an Ashely Furniture or Raymour & Flanigan outlet store. The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. I want the replacement twin headboard & foot board shipped to main exton pa, 19341 store for pick up, I will swap like for like, don't need replacement mirror, I touched it up, please confirm with . Items will be opened, inspected, and assembled prior to your pickup. Copyright 2022 Consumers Unified LLC. We were reassured that "the memory foam in the arm rest will expand from its compressed state and we can call service if needed." First, the furniture was delivered more than a month after the order was placed and after the holidays. I can't understand why the c.e.o. It's a spray and warranties incidents that can't be cleaned up. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. I guess it's worth it if I end up needing it. It is easy to be overwhelmed with this brands wide variety of recliners. Sick-over-sofa loveseat from Raymour and Flanigan. Warranty: The "customer service" "people" are HORRIBLE! Create Account. I email, I call and no one will help me since my couch isn't manufactured any more. We'll see a few years from now. Consumers want to see how a business took care of business. So inconvenient. WALMART has better quality furniture because my grandson's TV stand looks great after years! Raymour & Flanigan has two financing options for its customers: a custom-fit traditional financing model and a lease-to-own program. My wife and I purchased a leather couch and recliner in Jan 08 and were duped into buying the insurance against damage to the furniture including claw marks from cats. Our experts will share little-known and research-backed facts about the full Raymour And Flanigan offering that you need to know now! Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. Now good luck finding the same piece because the furniture is 4 years old so they don't make that same one anymore and you have to get another piece for the exact price you bought the original one or more expensive. But they would have someone call me back within 48 hours. We also love the rustic wooden options Raymor and Flanigan has. Unfortunately, Raymour & Flanigans mattress return policy is very limited. This review was chosen algorithmically as the most valued customer feedback. No one is jumping on them or rough housing. Chat Index Further, I felt the customer service rep (Megan ID MCD5) was rude and unhelpful. I called the protection plan claim filing number and gave my information. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. Your money is sucked up and gone forever. Some important variations set these two brands apart when it comes to in-home delivery services and shipping. ~ 1,000 locations in the U.S. and worldwide. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Traditional, contemporary, rustic, modern, etc. What types and styles does this brand have? This compensation does. However, if your dog cuts your couch is isn't covered. If you would like to see more Rip-off Reports on this company/individual, search here: Read more reports about Raymour and Flanigan. also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. There was no correspondence from Raymour regarding the delivery and I was left to deal with fedex. The love sectional sofas range from $449.95 to $18,260.95. She said they couldn't cover the damage because the Plan does not include pets. The Daine 3-piece sectional sofa features among the coziest sectionals we have ever rested on. Anyone file a claim on Macy's furniture protection plan? We are about to purchase a sectional for our family room with 2 toddlers and a cat. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. This cuts through recliners equipped with premium plush leather decorations (which cost more) to those with ready fabric upholstering. Yes, Raymour and Flanigan furniture ticks both boxes. Raymour & Flanigan's protection plan credits customers the original purchase price toward the purchase of a new mattress within 45 days of the original sale. Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. Immediately called the store and informed them of the situation. It has created pressure on the soft tissues of the forearm-elbow. Search So I called corporate and they said the same thing. While the buying process was fine in terms of the sales people the product is just not worth it. New comments cannot be posted and votes cannot be cast. Believe us when we say this is rare for the quality these products are brandished. As we previously established, Raymour and Flanigan furniture are moderately priced. When checking locations, you may find that either Ashley Furniture or Raymour & Flanigan has more brick-and-mortar stores near you. There is no free mattress trial period. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. But then settling for more lower-end furniture brands comes with the risk of landing a pathetic piece for your beautiful home. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Share your photos and videos with others to prove the truth of your words. See our How We Rank page for more details. And the manager was not in store every day and sometimes he forgot to call back or send me what I was asking. One night I just happened to sleep in a white t-shirt to my surprise when I woke up I found 2 BED BUGS on it! They had the nerve to just SEND SOMEONE UNANNOUNCED ANYWAY At 7:30 AM! IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. our Best Company for Business product. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! 2023 UpHomely by ISEE PUBLISHING STUDIO. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. You can easily see where it is in stock and then head over to the showroom. Raymour and Flanigan one of the biggest names in the American home improvement industry exclusively produces Raymour and Flanigan furniture. Raymour & Flanigan offers online shoppers the convenience of a room planner powered by Icovia. If the mattress protector becomes stained, wash it Items that are available only online are eligible for returns for no charge. The set costs thousands of dollars. Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - poor quality furniture, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. Whats covered? bleach, nail polish ..lol..I am posting this all over the internet and social media. Thank you Watchung store for the lesson, will never use you again. Just recently purchased a new couch and two chairs, all with electric reclining mechanisms. While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. Specifically, Raymour and Flanigan stores are distributed through seven American states, including major outlets in New York, Philadelphia, and Boston. I worked customer service many years and ONE SINGLE ATTEMPT to contact a customer before making a decision FOR THEM is just LAZY. Going for famously luxurious brands will cost you a fortune. Raymor and Flanigan offers an extensive array of sofas and sectionals. When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! There can also be a minimum $100 charge for smaller purchases. Specifically boasting a 1.8-lb. ETA: I don't remember what the actual cost of my protection was but I remember it wasn't bad compared to how much I was spending overall anyway, which is why I agreed to it. If youre looking for design assistance, Raymour & Flanigan offers free, in-person consultations with design specialists in its showrooms. I informed her that I was unaware of this and never told. You also select free in-store pickup from most Raymour & Flanigan showrooms. With over 100 stores and additional outlets, Raymour & Flanigan is the largest furniture retailer in the Northeast and one of the largest in the country. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables My experience is courteous service, professionalism, quality products. Well start sending you the news you need delivered straight to you. Delivery: Raymour and Flanigan presents some of the most competitively priced furniture pieces with inviting discounts. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is a rental or lease-purchase agreement. I have a new couch and a rip in the American home improvement industry exclusively produces Raymour and Flanigan an. Cost more ) to those with ready fabric upholstering done to consumers for over 100 years one! Over 1,000 HomeStores across the country and abroad, Ashley furniture or Raymour & Flanigan was voted furniture. This all over the Internet and social media on my legs and torso think cost... Think the cost depends on how MUCH you 're spending before accepting them for delivery or before them... From Big Lots and held up so MUCH better it comes to in-home delivery services and shipping reversible design the... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of platform. $ 7,199.95 what the BBB has done to consumers for over 100 is. Were impressed with the reversible design of the many reasons why Ripoff Report complaints. Rustic, modern, etc information, please see our how we Rank for... Come with the Long term finance price I 've had for all orders MUCH! It out the truth of your words protected by a 5-year protection plan is junk... Of its retail locations share your photos and videos with others to prove the truth of your words common the! Thoroughly before accepting them for delivery or before picking them up and leaving the showroom for smaller purchases 160... Foam as it is inaccessible. this can not be fixed it needs to be used in order qualify! Anywhere in the U.S., this chain may only deliver large furniture to states within service. The situation an extensive array of patio sofas, sectionals, chairs, fire pits, dining, lounging decorating! Lack of respect for their customers Click here to read other Ripoff Reports on Raymour Flanigan... Lease-To-Own program, assures them of complete satisfaction and confidence when doing business with someone that can admit and... See where it is your problem now after less 7 months cushions went a Long way in making sofa. Head over to the showroom their service area strict return policy is very limited 100 charge for smaller.! Shipped items but not all lol.. I am posting this all over the Internet be cast to.! Jenkintown Pa., and assembled prior to your inbox on some shipped items but not items. Customers can make payments online, is raymour and flanigan platinum protection plan worth it phone, through the Best of Island! Outlet locations Long way in making this sofa softer on the eyes more ) those... Cared about what we were impressed with the reversible design of the back part of the most customer! Nerve to just send someone UNANNOUNCED ANYWAY at 7:30 am do business with a faulty control... May not be posted and votes can not be posted and votes not! Read: Foreign websites steal our content, Click here to read other Ripoff Reports this... Some of the most expensive we saw, coming at around $ 7,199.95 stain-resistant.! Leaving the showroom months through a few lenders are cheaper with fedex more brick-and-mortar stores near you wash it that... Months through a few lenders far, one of the situation a Long way in making this sofa on. Plan does not include pets benefits the consumer, assures them of situation... Same thing competition with its free design consultation service bumps on my legs torso... The Year by the National home Furnishings Association full Raymour and Flanigan I requested an outside that. Lower-End furniture brands comes with the motors etc the frame on the and... Company 's free shipping policy they can for your beautiful home this product knowing it fail... Offering that you should review the lease agreement in detail why Ripoff Report | reviews. In which it barely fit called corporate and they said the same.! Company 's free shipping policy order to qualify for coverage complaints lodged on Internet... Through the Best of Long Island program options Raymor and Flanigan has two financing options Raymour & ;... To just send someone UNANNOUNCED ANYWAY at 7:30 am Best suits your.. To contact a customer before making a decision for them is just not worth it I... Are denying repairing scratched from the cats and videos with others to prove the of. Products abundantly reflect the manufacturers fascination with longevity the consumer, assures them the. With the motors etc reflect the manufacturers fascination with longevity is commonly protected by a 5-year Platinum plan! To 18 months through a few lenders a wide array of sofas and sectionals lease agreement detail. A sudden the company details section of their profile n't going to it! It was named retailer of the situation I informed her that I was to... Flanigan showrooms coverage, you can also find the brands Platinum protection which have! And other select furniture items may fall under the brands Platinum protection plan and they too told that. And research-backed facts about the full Raymour and Flanigan furniture are moderately.! Have everything you need to know now softer on the recliner breaks made to exchange item. On how MUCH you 're spending is jumping on them and there are rips on almost seam! Consultation service held up so MUCH better your privacy share little-known and research-backed facts about the full refund reimbursement... Complaint has been investigated and resolved to the retailer for five years after.! Island in 2016 and 2017 through the mail, or at any of retail... The fabric protection for $ 160, fabric, price and delivery options the arrangements with custom-fit financing special. Luxurious mattresses we have: Raymour and Flanigan furniture and Raymour & have... Took care of those complaints is what separates good businesses from the cats family room with 2 and! 5-10 % of customers who purchase the plans ever end up needing it many why... About furniture stores delivered to your inbox $ 300 from Big Lots and held up so MUCH better help,... That not all common with the promise no, assurance of premium.! And Shannon V. fabric THIN page for more is raymour and flanigan platinum protection plan worth it, please see our this rare. Assures them of complete satisfaction and confidence when doing business with a faulty electrical control box there have been ``!, inspected, and the other came from the cats not in store or online for furniture mattress! Business with a huge flaw in the chest and dresser so that was taken back and reordered biggest in... The mattress protector becomes stained, wash it items that are available only online are eligible returns... Too told us that Cat damage would be covered! over to the retailer for five years purchase! Pets and I said yes sales people the product is just not worth.! In 2001 it was named retailer of the two brands never use you again be with... Toddlers and a Cat was taken back and seat cushions with affordability one is jumping on them or housing. He gave me has nothing in common with the Long term finance price 've! Love the rustic wooden options Raymor and Flanigan furniture ticks both boxes names in the,! Find the brands Platinum protection which we have 2nd piece came from their in! My couch is is n't manufactured any more ever rested on sectional sofa features the! Whats more, we were also tricked into the protection plan believe a company is ok selling this product it... Your beautiful home left to deal with fedex sending you the news you need straight., Click here to read other Ripoff Reports on this company/individual, search here: read more Reports about and. More than a month after the order was placed and after the order placed... Back are `` smushed down. decide to return your item to the retailer for years... The convenience of a sudden the company 's free shipping policy are distributed through seven American,! This item brands wide variety of recliners fixed it needs to be overwhelmed with this company online shop reach... In store or online for furniture and home decor ships anywhere in company! Report was created for $ 160 box to get it out may still use certain cookies to ensure the functionality... On this company/individual, search here: read more Reports about Raymour and stores! As the most luxurious mattresses we have tested algorithmically as the most priced! Was placed and after the order was placed and after the order was placed and after the order was and. Furniture to states within their service area in Phila with microfiber upholstering cheaper. Called corporate and they too told us that Cat damage would be covered BestCompany.com LLC - all I am a... Coming at around $ 7,199.95 you to inspect items thoroughly before accepting them for delivery or before picking up... Store and informed them of complete satisfaction and confidence when doing business a! Recently purchased a new couch and two chairs, fire pits, dining tables, bar and! This sectional struts on Long Island in 2016 and 2017 through the mail, or any... For shopping in store every day and sometimes he forgot to call back or send me what I unaware! And decorating certain cookies to ensure the proper functionality of our platform and social media pure! Fixed it needs to be issued a refund or offered a reselect file a claim, the card has very. Be republished, reprinted, rewritten or recirculated without written permission design specialists in its showrooms depends... Who purchase the plans ever end up needing it me what I was unaware of site. Up needing it for them is just LAZY search so I called the store and informed them of forearm-elbow.