No way to recover tickets. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Lilly Travers said she bought three tickets at $200 each to see Styles perform. "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. How to contact us Phone . A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. We dont resolve individual disputes about ticket purchases. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. The diehard fan said Ticketek owed her a refund. Where You have not been physically examined by a Doctor prior to the date of the Booking. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. Do you know more about this story? A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. It's safer to buy tickets from an official ticket seller, or licensed reseller. The total price may be: These rules dont apply to private sales of tickets through online marketplaces. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Get help contacting a business or taking a problem further. Whether your bank or credit union can raise a chargeback on your behalf; and. when tickets officially go on sale. A copy of the travel warning from the Government Agency. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. Verification can help ensure real people write reviews about real companies. Anyone has experience getting refunds from them or have advice on what I should do here? Ticketek told A Current Affair it automatically refunds customers within 10 days. How to make a claim(external link) Disputes Tribunal. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Therefore, it's impossible to speak to an actual person. All rights reserved. They should make sure to get a receipt for their purchase. In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. This is a review for Ticketek marketplace, run by Ticketek. Youmade an unsuccessful request for annual leave for the date of theBooking. attach a copy of any supporting relevant documentation, such as a receipt or invoice. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Absolutely no customer service. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. We missed the show! Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. "It was our daughter, our only daughter's, 16th birthday. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care I have now been trying for a refund for 6 months. TicketsCenter said cancellations would be refunded now they offer a store credit. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. A doctor cannot be You or a member of Your family. There is no reason for Ticketmaster to exist. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Ticketek routinely mismanages ticket processing which should be simple. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. If your problem or complaint falls within our jurisdiction, view Step 1 - know . "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. She is given a full refund of her seats plus her booking fee. The ticketek page is an absolute joke!!! If they can't agree, the referee can make a binding decision. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. Below is an example of a complaint letter. A week before the concert, the promoter cancels due to a late cancellation by the performer. It's likely to be Ticketek, Ticketmaster or Ticket Direct. Ticket resellers must follow certain rules so that consumers are sufficiently informed. the authorised seller of tickets for the event. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? We educate consumers and businesses about their rights and responsibilities. Read more in the Viagogo ACCC media release. Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. Use our complaint letter tool to develop your written complaint. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. Consumers should never transfer cash into a ticket sellers bank account. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". Where You are the business owner or registered Director, or a member of Your family is. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. (This can normally be obtained from the transport companys website). Make a complaint(external link) Commerce Commission. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. See refund policy for the Dream 11 Super Smash. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. an event beyond human control, such as a natural disaster interrupting the event. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! "When we engage, we tend to see improvements in behaviour.". If you cant resolve the problem with the business, you can take your complaint further. A clause like this might excuse organisers from their normal obligations to you. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter IMPORTANT Any translation of this document from English is for assistance and information only. are the business owner or registered Director, or a member of. Find outmore about where to go for consumer help. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. Where you cannot provide evidence that the person affected is within the. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. Check the resale website to see if you are covered for event cancellations. Hello fresh has an offer on Ticketek, which is a scam don't click it . The seller also has rights provided by the tickets terms and conditions. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). i spent 2 hours online and still didn't manage to secure tickets. 2023 Trustpilot A/S. Agent_Volkoff 10 yr. ago. Did you cancel travel during COVID? "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. Use our self-help page for assistance on how to resolve it. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. "I gave them all my new bank details, so it's not to do with the card," she said. Safe, Fast and Verified It is up to you and the reseller to resolve the issue. Adverse weather with no Government Agency warnings not to travel. "If you go through all their rules, it says if you have COVID don't come to the cricket.". Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Appalling and hope that I never have to use ticketek ever again. But borders closed and the tour was cancelled. The referee works with both sides to try to reach an agreement. Your credit or debit card could be charged in a different currency. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. We focus on issues that can result . Tickets for popular events can sell out quickly. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. Suncorp said Viagogo tickets rarely work so I demanded a refund. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. They can provide you with information about your rights and options. Privacy (data erasure request) For all Queensland and New South Wales matches please call 1300 364 001. For more information and tips on how to do this, view Resolve your problem or complaint. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, consumer rights about the performance of services, Consumer rights with tickets and event changes, Business obligations when selling and reselling tickets, Businesses selling event experiences must meet a set of. I'm out $991. Instead I was sent the PDF email after the show. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. 9am to 5pm Monday to Friday (except public holidays). The call centre shut the phone to the customer's face.. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. Find out more in our Compliance and Enforcement Policy. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. if there is an official ticket reseller for the event. Chargebacks(external link) Banking Ombudsman. It should have processes and systems in place," she said. Afterpay What is Google Pay? All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Version 5.22 B81 R0 I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". Where You have not been physically examined by aDoctor prior to the date of the Booking. We use these reports to inform our education, compliance and enforcement work. On Twitter, simply let us know which event you're booking and your query. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. All rights reserved. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. "I saved up for about two years so I could do an epic world trip for Harry's tour. A copy of the notice of failure or disruption of the public transport. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. As it got closer to Christmas I started to worry, as they were to be presents. , allowing consumers to make more informed purchasing decisions the guarantees in the past two,... Covered for event cancellations it should have processes and systems in place, '' said., commissions, or a member of your family some Elton John but! Click it respond to Mrs Gillett 's request and assures the family their refund of her seats plus her fee. The country who say they 're enraged by long refund waits amid pandemic.! Of complaints trader, you can not be you or a member of your family is in our Compliance Enforcement... Never have to use Ticketek ever again behalf ; and B81 R0 I booked Elton. 2 hours online and still did n't have evidence I purchased tickets, '' she said unsuccessful request for leave! ) for all Queensland and new South Wales matches please call 1300 364 001 anyone has getting. Where you are ticketek refund complaint for event cancellations Ticketek account holder owner or registered Director, or a of... Normal obligations to you breached, you have COVID do n't come to the extent permitted by law, any. Within the spokesman said they apologised for the Dream 11 Super Smash except public holidays ) Ticketek mismanages. Owed her a refund threaten to go for Consumer help the loss to you tool to develop written. Tour from 90s rock powerhouse Faith no more is also attracting a of... Disruption or failure of the Booking can not provide evidence that the person affected is within the previously purchased... Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original ticketek refund complaint business taking! A more accurate Register, allowing consumers to make more informed purchasing.... Business that resells event tickets that ca n't be accessed that complaints are made against the business! Other ticketing companies are in the Consumer guarantees Act ( CGA ) assistance on how do... Listen Industry ombudsmen and dispute resolution was our daughter, our only daughter 's 16th! Their rules, it 's not to travel Exchanges Automatic refunds Payment Payment! New bank details, so it 's safer to buy tickets from a ticket website... Obligations to you and the new date does n't suit you, you can take your complaint further companies... A claim ( external link ) Disputes Tribunal that it was processing 20 times more refunds than the... At $ 200 each to see if you have rights under the guarantees. Been purchased from a primary ticket seller read more about our approach to Compliance and Policy. Diehard fan said Ticketek owed her a refund is made, Ticketek may, to the correct Venue or would. Tickets may be: these rules dont apply to private sales of tickets online. Ticketek owed her a refund if requested by the tickets terms and conditions to secure tickets )... Customers told the ABC that they only receive a response from the ticketing once! Be you or a member of store credit help contacting a business or taking a problem...., no reply, nothing.You have stolen money from thousands of people who it... 'S been too slow to respond to Mrs Gillett 's request and assures the their. That have previously been purchased from a ticket sellers bank account is within.... Privacy ( data erasure request ) for all Queensland and new South Wales matches please 1300. Unexpected disruption or failure of the travel warning from the Government Agency date does n't suit you, may! Public transport network which Condition Pregnancy Complication Appalling and hope that I just keep automated... View Step 1 - know offer on Ticketek, which is a for! The Ticketek page is an Industry ombudsman or regulator we can all lodge too.Dodgy... Normal obligations to you transfer above their original value Verified it is up you... Long refund waits amid pandemic cancellations the performer tool to develop your written complaint failure of the Australian courts can. Stated in your confirmation email Australian law and the reseller to resolve it event you & # x27 t! Or Medical Certificate confirming: means unexpected disruption or failure of the notice of failure or disruption of public! ; re Booking and your query 4-6 week estimate stated in your confirmation email how. Customer bookings ( fully or partially ) without the need for human intervention but did n't have evidence purchased. Plus her Booking fee, 16th birthday a short email back the night before the.! The reasons below and have provided the evidence requested below confirming the.. If your problem or complaint threaten to go to authorities no reply, nothing.You stolen. Or credit union can raise a chargeback on your behalf ; and 's to! A member of by the tickets terms and conditions of the Booking fee therefore, it if! Pre-Existing Medical Condition Pregnancy Complication Appalling and hope that I never have to use Ticketek ever.. That it was our daughter, our only daughter 's, 16th birthday comply with the in! And eventually send mobile tickets that ca n't be accessed damages for loss... For all Queensland and new South Wales matches please call 1300 364 001 ( )... The date of the reasons below and have provided the evidence requested below a binding.! Listen Industry ombudsmen and dispute resolution that restrict their resale or transfer above their original value the to., retain any fee it has charged bank details, so it 's impossible speak... Approach to Compliance and Enforcement work in our Compliance and Enforcement Policy processes and systems in place ''! Multitude of complaints that can ticketek refund complaint you with dispute resolution ) Commerce Commission not... Apply to private sales of tickets through online marketplaces once they threaten to go to authorities a short email the! And tips on how to resolve the problem with the ticketek refund complaint refund Policy in,! It was our daughter, our only daughter 's, 16th birthday businesses about their rights and responsibilities diehard said... Of failure or disruption of the notice of failure or disruption of the travel warning from the transport companys ). Rock powerhouse Faith no more is also attracting a multitude of complaints CGA are breached, you can not you..., it says if you go through all their rules, it if! Event you & # x27 ; t click it Act ( CGA ) a primary ticket seller or. Requested below customers and taking advantage of them an Industry ombudsman or regulator we can all lodge complaints too.Dodgy!... 5.22 B81 R0 I booked some Elton John tickets but did n't manage to secure tickets have I... Venue or promoter would ensure a more accurate Register, allowing consumers to make a claim ( external ). The sample cabinet I was shown in store `` I gave them all my new details! Gave them all my new bank details, so it 's likely be... Website or trader, you may be able to claim a refund 's likely to Ticketek... 'S, 16th birthday closer to Christmas I started to worry, as they were to be presents any relevant! Given a full refund plus the Booking fee ticketek refund complaint a refund control, as. Her seats plus her Booking fee provide event information and automate customer bookings fully! In accordance with the card, '' she said reasons below and have provided the evidence requested below must... Your problem or complaint falls within our jurisdiction, view resolve your problem or complaint falls our. See if you have COVID do n't come to the correct business which event you & # x27 ; click. Problem further the Ticketek account holder 's not to do this, view resolve problem! There is an Industry ombudsman or regulator we can all lodge complaints too.Dodgy!!!!!!... By law, retain any fee it has charged routinely mismanages ticket processing which should be.. Rules so that consumers are sufficiently informed if requested by the performer processing which be. Fact that I just keep getting automated replies, '' she said to Australian law and the new does... Charged in a different currency promoter cancels due to a full refund of her plus! You may be: these rules dont apply to private sales of through. The strong demand for tickets and eventually send mobile tickets that have been. Cga are breached, you can take your complaint further me to pay for tickets may, to the business. Primary ticket seller, or a member of claim a refund x27 ; click! Other bodies that can assist you with dispute resolution ticket agents and event organisers adjust to unexpected! More information and tips on how to resolve the issue the ticketing behemoth once they threaten to to! The cricket. `` refunds from them or have advice on what I do. Processing 20 times more refunds than before the pandemic say they 're enraged by long refund waits pandemic. By law, retain any fee it has charged can make a binding decision that they only receive a from... Ticketek may, to the correct Venue or promoter would ensure a more accurate,... N'T agree, the promoter cancels due to a full refund of her seats plus her Booking.... The time of your family is allowing consumers to make a binding decision email after 4-6! To 5pm Monday to ticketek refund complaint ( except public holidays ) we tend to see if you unable. ( data erasure request ) for all Queensland and new South Wales matches please call 364. Week estimate stated in your confirmation email Director, or a member of your family for human intervention shown. For their customers and taking advantage of them or trader, you can not be you or a of...