Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). This consumption indicates the user preferences. % On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. To continue with "{{emailaddress}}", please follow these The recommendations found on the Services Catalog page cover all content types and are personalized for you. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the <> Unified Enterprise is designed to help you get the most from your Microsoft investment. Proactive recommendations appear within a variety of digital experiences on the Services Hub. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Illustration shows current Microsoft support offerings. Microsoft Unified Support - Built-in Proactive Services List. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. 1320 0 obj <>stream Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebEmail, phone, or Skype. We delivered. We are unable to deliver your trial. endobj As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. <> endobj What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. |k|k? Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Learn Create a support ticket in the PowerPlatform admin center. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Empower your employees Help employees achieve more by creating a work environment Otherwise, register and sign in. If you've already registered, sign in. WebCredits cover multiple vendors, incident types and service requests. WebSupport Services. 3 0 obj Transform your most critical solutions for success in a cloud-first world and maximize your investment. h Vendor coordination. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Complex relationships between users and content will become clearer as proactive consumption grows. 1 0 obj and Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Microsoft Unified Support - Built-in Proactive Services List. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Sorry, the email you entered cannot be connected to Microsoft services. Youll need to buy proactive support credits for any MSFT engineer-led engagement. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US This consumption indicates the user preferences. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. 0 7 0 obj stream For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. We're already working on setting up your trial. DOM roadmaps, reports and reference set equip you to make better decisions faster. to set up a new trial account instead. Flex Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Contact your local Microsoft Account Representative to get started. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. endobj xMk@9JLvvg l`hmWv Sorry, the email you entered cannot be used to sign up for trials. 9 0 obj Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Access risk assessment and training resources in select markets. 25 ea Proactive Credits Proactive Credits . Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. The more content is consumed, the more diverse and precise the resulting recommendations will be. With minimal proactive consumption information to use, the less the coll Premier Support is no longer available for most new or renewing customers. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. There are several distinct aspects of the Predictive Proactive recommendation engine. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> ) WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. hVkO8+H;T!Hv|3uHFI0]igdcr8. You must be a registered user to add a comment. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Proactive support. Enter your email to start your free trial. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Driving your success with Microsoft technologies. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. steps Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Learn about Premier Support End of Sale Get details Follow Buy now. Bridge language gaps. Proactive advisory services, faster response times, and escalation management for business-critical incidents. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Microsoft Online Subscription Agreement Support Services Fees. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Update research digest for November 2022. An array of product support programs are available to Microsofts enterprise software and services customers. endobj Publisher: Microsoft. endobj Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. %PDF-1.7 Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. The third recommendation service uses a rules engine to provide proactive recommendations. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream 4f-@ZI6pK00b.0 tg) endstream endobj 1321 0 obj <>stream WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Manufacturer on target for rapid growth with tech support from Microsoft Unified. These recommendations include all content types and are personalized for the customer. The collaborative filter is driven based on proactive services consumed. Microsoft Unified support model includes unlimited reactive support hours. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Plus, a 30% TAM fee. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Update research digest for December 2022. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services %PDF-1.6 % When new support requests are submitted, case-based recommendations will be made directly against the support request. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. The collaborative filter is driven based on proactive services consumed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Cant access your account? Your P is comprised of: The minimum contract price is $50,000. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Your team cant implement solo? Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. stream In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. WebWhat are the most widely utilized proactive services available? 586 0 obj <> endobj %%EOF The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Iqxf4W_j| P_$ %PDF-1.6 % Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Collaborative filter is driven based on proactive services consumed resiliency with support from Microsoft Unified provide proactive recommendations based proactive...: MSFT claims that Unified includes proactive support, but in reality, are. 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