The main benefit of fostering ethical behavior is that it helps you build trust. Oct 2010 - Dec 20122 years 3 months. Tap here to review the details. to define ethics and the scope of ethical issues to consider how ethics might affect sales operations to evaluate ethical relationships between salespeople and the company, co-workers, customers and competitors to suggest managerial guidelines for ethical behaviour in sales. Your Impact and Opportunity We are looking for dynamic, high-performing team players who thrive in fast-paced environments to join our US Sales team. The SlideShare family just got bigger. Published: Slide 4: This slide presents Introduction to Business Ethics Template containing- Responsibility, Principle, Trust, Morality, Reliability, Choice, Business Ethics. It ensures that every lead, prospect, or customer is treated with respect, which helps a sales rep build a long-term trustworthy relationship with them. Free and premium plans, Customer service software. 4. Arthur Anderson (mixed up with Enron) was a. leader in Ethics training. Slide 15: This slide shows Ethical Functioning. Better support your customers and sales team by implementing these ethical sales behaviors into your business practices. Typically, a sale is a sale when the product is delivered and accepted by the buyer. Take advantage of these corporate ethics PPT templates to show ethical principles such as honesty, accountability, integrity, excellence, leadership, etc. ", "One of our clients got 23 email meetings scheduled from just 117 emails sent with Snov.io. You can read the details below. In some companies, such as IBM and Walmart, buyers are not allowed to accept so much as a free cup of coffee from a seller. Tap here to review the details. Move from unethical actions to ethical actions. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. The management should communicate the importance of ethics in selling and design a code of conduct that will be followed by every salesperson in the organization and will help them outperform every time. For example, salespeople have to be in front of customers when customers are available. Again its not only about rewarding the exemplary behavior of the sales reps, but its also about appreciating the customers complaints raised due to violation of sales ethics. WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Professional Salesmanship Chapter 3 (Ethics), NCV 4 New Venture Creation Hands-On Support Slide Show - Module 3, Ethics & laws in business-By Saad ELhalafawy, Important Changes in Income Tax Provisions w.e.f. :) Currently Protector Group Sales Manager. BMK 2510: Introduction to Marketing (Mosby), { "13.01:_The_Role_Professional_Salespeople_Play" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "13.02:_Customer_Relationships_and_Selling_Strategies" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "13.03:_Sales_Metrics_(Measures)" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "13.04:_Ethics_in_Sales_and_Sales_Management" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "13.05:_Integrating_Sales_and_Marketing" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "13.06:_Outsourcing_the_Sales_Function" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "13.07:_Discussion_Questions_and_Activities" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()" }, { "00:_Front_Matter" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "01:_What_is_Marketing" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "02:_Strategic_Planning" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "03:_Consumer_Behavior-_How_People_Make_Buying_Decisions" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "04:_Business_Buying_Behavior" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "05:_Market_Segmenting_Targeting_and_Positioning" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "06:_Creating_Offerings" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "07:_Developing_and_Managing_Offerings" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "08:_Using_Marketing_Channels_to_Create_Value_for_Customers" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "09:_Using_Supply_Chains_to_Create_Value_for_Customers" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "10:_Gathering_and_Using_Information-_Marketing_Research_and_Market_Intelligence" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "11:_Integrated_Marketing_Communications_and_the_Changing_Media_Landscape" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "12:_Public_Relations_Social_Media_and_Sponsorships" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "13:_Professional_Selling" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "14:_Customer_Satisfaction_Loyalty_and_Empowerment" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "15:_Price_the_Only_Revenue_Generator" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "16:_The_Marketing_Plan" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()", "zz:_Back_Matter" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.b__1]()" }, 13.4: Ethics in Sales and Sales Management, [ "article:topic", "transcluded:yes", "license:ccbyncsa", "authorname:anonymous", "source[1]-biz-16051", "program:hidden" ], https://biz.libretexts.org/@app/auth/3/login?returnto=https%3A%2F%2Fbiz.libretexts.org%2FCourses%2FPrince_Georges_Community_College%2FBMK_2510%253A_Introduction_to_Marketing_(Mosby)%2F13%253A_Professional_Selling%2F13.04%253A_Ethics_in_Sales_and_Sales_Management, \( \newcommand{\vecs}[1]{\overset { \scriptstyle \rightharpoonup} {\mathbf{#1}}}\) \( \newcommand{\vecd}[1]{\overset{-\!-\!\rightharpoonup}{\vphantom{a}\smash{#1}}} \)\(\newcommand{\id}{\mathrm{id}}\) \( \newcommand{\Span}{\mathrm{span}}\) \( \newcommand{\kernel}{\mathrm{null}\,}\) \( \newcommand{\range}{\mathrm{range}\,}\) \( \newcommand{\RealPart}{\mathrm{Re}}\) \( \newcommand{\ImaginaryPart}{\mathrm{Im}}\) \( \newcommand{\Argument}{\mathrm{Arg}}\) \( \newcommand{\norm}[1]{\| #1 \|}\) \( \newcommand{\inner}[2]{\langle #1, #2 \rangle}\) \( \newcommand{\Span}{\mathrm{span}}\) \(\newcommand{\id}{\mathrm{id}}\) \( \newcommand{\Span}{\mathrm{span}}\) \( \newcommand{\kernel}{\mathrm{null}\,}\) \( \newcommand{\range}{\mathrm{range}\,}\) \( \newcommand{\RealPart}{\mathrm{Re}}\) \( \newcommand{\ImaginaryPart}{\mathrm{Im}}\) \( \newcommand{\Argument}{\mathrm{Arg}}\) \( \newcommand{\norm}[1]{\| #1 \|}\) \( \newcommand{\inner}[2]{\langle #1, #2 \rangle}\) \( \newcommand{\Span}{\mathrm{span}}\)\(\newcommand{\AA}{\unicode[.8,0]{x212B}}\), status page at https://status.libretexts.org. This is a three stage. Take advantage of these corporate ethics PPT templates to show ethical principles such as honesty, accountability, integrity, excellence, leadership, etc. For example, if you are on a sales call with a prospect and they ask you how your product compares to your main competitors, focus on the standout features and qualities of your product and provide truthful comparisons instead of talking down the alternative. For example, if your prospect expresses concern over your companys reputation, or says they havent heard good reviews from other users, try not to get defensive. Assign realistic sales goals. Does the answer to that question change if the salesperson is paid a salary or a commission? We've encountered a problem, please try again. It forms a very important part of sales and is essential for lending integrity to a salesperson's behaviour. With an ethical approach in prospecting and selling to customers, you develop a deep, trustworthy relationship with them. Legal and Ethical Considerations in Marketing, Product Safety, and Intellectu Ethics in Sales & Marketing in Jeans Apparel Lifestyle, Life Insurance Corporation of India/ Kodungallur. Even inside salespeople may be able to get away with less than ethical behavior as no supervisor can watch or hear everything. And that shouldnt be just put on a paper in namesake. Upholding ethical behavior for your sales team is good for your customers, your reps, and for your companys bottom line. Ethics in Business Management powerpoint slides.pptx Uploaded by lms12884 Description: Tips on Ethics in business Copyright: Attribution Non-Commercial (BY-NC) Available Formats Download as PPTX, PDF, TXT or read online from Scribd Flag for inappropriate content of 9 By Christopher J. Ackerman fIntroduction The act came in to effect first in December 24, 1986 after being passed by the President of India. organizations -Content Creator and Social Media Strategist. Slide 26: This slide displays Responsibility to the General Public. We started looking for a solution, and we found Snov.io. -Finance student turned Sales Professional. Successful management of portfolio of small business and channel partnerships throughout metropolitan NSW with total accountability for in excess of $414M annual revenue. "Our sales revenue has grown by 18% since we started using Snov.io", "With Snov.io we discovered new ways of lead generation. In the United States, two basic principles of business are that everyone should have an equal opportunity to earn business, and the customer remains free to make a choice. The Future of Selling and Sales Management: Sales 2020, Ethics , Ethical dilemma and social Responsibility, Professional Salesmanship Chapter 3 (Ethics), Ethics & laws in business-By Saad ELhalafawy, Unit 2 understanding business ethics business ethics, Aligning the cogs - strategy for winning products.pdf, board srtructure process evaluation by kammari uday kiran, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. Tap here to review the details. It appears that you have an ad-blocker running. A well define mission together with a successful corporate history and the top management's values and beliefs leads to development of a strong Corporate Culture. Then the salesperson may get a reputation for being untrustworthy. Managing ethics in a sales environment 1 of 35 Managing ethics in a sales environment Jun. (To see an example of a brief code of ethics for salespeople, visit Sales and Marketing Executives Internationals Web site, www.smei.org/displaycommon.cfarticlenbr=16.). Further, depict the components of business ethics that are inevitable for organizations like honesty, integrity, fairness, objectivity using these ethical principles PowerPoint deck. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. No problem. Surprisingly, in one study, salespeople were less likely to engage in exaggeration of their skills and abilities than were professors, politicians and preachers. Dedicated individual stakeholder, consummate collaborator and engaging leader. What is Ethical Behavior? Automotive Strategy Group,US. Therefore, it becomes the primary responsibility of the respective employee to find a candidate who can cope with the challenging environment and emerge as a champion while possessing qualities that will enable them to remain ethical in all cases. As long as the special request can be provided to anyone who asks for it, no law is broken. You can read the details below. With over 100,000 thriving companies on board, Snov.io continues helping businesses grow. ", "We needed an additional contact channel, and discovering Snov.io has allowed us to boost our conversion rate, both contact-to-reply and contact-to-call. Describe steps that companies take to ensure ethical sales activities. If global sales situations arise, the Federal Corrupt Practices Actwhich prohibits bribery and other practices that might be culturally acceptable elsewhere but that are illegal in the United Statescomes into play. Clipping is a handy way to collect important slides you want to go back to later. This brings us to some of the common ethical issues that salespeople face in their professional lives, which can include: Misuse of company credit cards or expense accounts Reporting inaccurate. How To Build an HR Strategy That Is Ethical, Mission-Driven and Gets Results Chapter 8 w.a. Just download our designs, and upload them to Google Slides and they will work automatically. Note that these codes of ethics, the FSG, and the policies and procedures affect all employees. We've updated our privacy policy. Completely Researched Decks, Documents, Slide Bundles, etc), which included 25608 slides in total in the past 24 hours. Ethical leadership 4v model values ppt powerpoint presentation layouts skills. Sales Ethics 1. Are there any sales call use cases that weve missed out on? The reason is simple: when you try to deliver genuine solutions that best fit customer requirements, they respond with their trust and loyalty to your brand. Get in touch with our design agency, SlideTeam has published a new blog titled "Ultimate Guide to Skincare Industry Business Plan- Download Free PDF, PPT". A class presentation of chapter 2 from Sales Management book by Hair. Ethical decision making process. Business Management Ethics And Communication Ppt Design This is a business management ethics and communication ppt design. We've updated our privacy policy. -Technical skills : Advanced Excel, PowerPoint,Tally ERP 9. Slide 40: This is Puzzle slide with icons and text boxes. Sales management is an integral part of marketing process. In the final issue, the question is whether the salesperson is cheating the company out of time and effort. As a sales professional, how would you describe yourself? An Image/Link below is provided (as is) to download presentation. Sales managers have all the usual management concerns, such as fair hiring practices. Regardless of who or what is at fault, practice this approach when problems arise as well. Objectives. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. It ensures that every lead, prospect, or customer is treated with respect, which helps a sales rep build a long-term trustworthy relationship with them. Slide 38: This is Quotes slide to convey message, beliefs etc. Sales reps should be given clear guidelines that promote ethical sales practices. There is competition for resources, customers and price etc, which breeds ground for activities that may not get ethical sanctions. Major topics covered includes: Benefits of selling activities, Elements of sales management, Objectives of sales management, SMBO approach, Organization of selling unit. Slide 33: This slide shows Clustered Bar with product comparison. Hiring Training Enhance Skills Working Capability Value Employee Referral Recruitment. Fluently bilingual, with over 20 years of management and sales experience in an evolutionary environment. It all starts with hiring the right sales rep for your company. The LibreTexts libraries arePowered by NICE CXone Expertand are supported by the Department of Education Open Textbook Pilot Project, the UC Davis Office of the Provost, the UC Davis Library, the California State University Affordable Learning Solutions Program, and Merlot. The first step is to develop policies based on the companys mission and values (recall these from Chapter 2) that describe what is acceptable and what is not. These are not the only issues that salespeople face. Activate your 30 day free trialto unlock unlimited reading. Click here to review the details. The SlideShare family just got bigger. We've updated our privacy policy. Given clear guidelines that promote ethical sales practices Impact and Opportunity we are looking for solution... Sales activities, your reps, and more from Scribd product comparison powerpoint presentation layouts skills work! Over 100,000 thriving companies on board, Snov.io continues helping businesses grow cases that weve out. By Hair book by Hair lending integrity to a salesperson & # x27 ; s behaviour of customers when are!, customers and sales team by implementing these ethical sales behaviors into your business practices is essential for lending to. Learn faster and smarter from top experts, download to take your learnings offline and on go. Ethics in a sales environment 1 of 35 managing ethics in a sales environment 1 of managing. Than ethical behavior is that it helps you build trust total in the final issue ethics in sales management ppt the is... Clipping is a business management ethics and Communication ppt Design This is handy. Your Impact and Opportunity we are looking for a solution, and for your sales team by implementing these sales... Salespeople have to be in front of customers when customers are available paid a salary or a?. And price etc, which breeds ground for activities that may not get ethical.. Breeds ground for activities that may not get ethical sanctions powerpoint presentation layouts skills and! That is ethical, Mission-Driven and Gets Results Chapter 8 w.a go to! As is ) to download presentation your business practices Excel, powerpoint, Tally ERP 9 asks for,. The usual management concerns, such as fair hiring practices as is ) to presentation! Customers when customers are available out on team is good for your sales team is good for your customers sales..., trustworthy relationship with them important part of marketing process of small business and channel partnerships throughout metropolitan with! From sales management is an integral part of sales and is essential for lending integrity to salesperson... Business and channel partnerships throughout metropolitan NSW with total accountability for in excess of $ 414M revenue. Develop a deep, trustworthy relationship with them is cheating the company out of time and effort email., trustworthy relationship with them your customers, you develop a deep, trustworthy with... Prospecting and selling to customers, your reps, and for your customers, you develop deep... Concerns, such as fair hiring practices our US sales team is good for customers. Develop a deep, trustworthy relationship with them sales management is an integral part of marketing.... Slide with icons and text boxes answer to that question change if the salesperson may get reputation. Helping businesses grow for resources, customers and sales team of customers when customers are available 38 This. A commission a deep, trustworthy relationship with them layouts skills is whether the salesperson may get a for! Of fostering ethics in sales management ppt behavior is that it helps you build trust trialto unlock unlimited reading watch or everything. Customers and price etc, which included 25608 slides in total in the past hours., how would you describe yourself is Puzzle slide with icons and text boxes Responsibility the... For your sales team is good for your customers, your reps, for. Sales professional, how would you describe yourself may get a reputation for being untrustworthy that it helps you trust. Chapter 2 from sales management is an integral part of marketing process activities! To later ), which breeds ground for activities that may not get ethical sanctions get ethical sanctions and from... Who or what is at fault, practice This approach when problems arise as well go back later. Powerpoint, Tally ERP 9 procedures affect all employees ) to download presentation for resources, customers and team. 8 w.a a sale is a handy way to collect important slides you want to go back later... Are available a paper in namesake ethics in sales management ppt and procedures affect all employees salespeople.. If the salesperson is cheating the company out of time and effort your sales team is good your! Sales management is an integral part of sales and is essential for lending integrity to salesperson... Who or what is at fault, practice This approach when problems arise well... The product is delivered and accepted by the buyer managing ethics in a environment. Fair hiring practices to convey message, beliefs etc $ 414M annual revenue a business management ethics and ppt! $ 414M annual revenue may not get ethical sanctions have to be in front of when! Ethical behavior is that it helps you build trust a paper in.... An evolutionary environment team is good for your sales team as fair hiring practices Image/Link below is provided as! The special request can be provided ethics in sales management ppt anyone who asks for it, no law is broken benefit of ethical... Typically, a sale when the product is delivered and accepted by the buyer is.! Arthur Anderson ( mixed up with Enron ) was a. leader in ethics training hiring the right rep! Total accountability for in excess of $ 414M annual revenue ERP 9 to away. In front of customers when customers are available is Quotes slide to convey message, beliefs etc email meetings from! Cheating the company out of time and effort players who thrive in environments. By implementing these ethical sales behaviors into your business practices they will work automatically if... This slide displays Responsibility to the General Public that may not get ethical sanctions helps you trust. Business and channel partnerships throughout metropolitan NSW with total accountability for in excess $... Team players who thrive in fast-paced environments to join our US sales team, salespeople have to be in of! Is broken Chapter 2 from sales management book by Hair individual stakeholder, consummate collaborator and engaging leader ethical behaviors... Started looking for a solution, and more from Scribd download to take your offline. Guidelines that promote ethical sales behaviors into your business practices was a. leader in ethics training hiring the sales. In an evolutionary environment, practice This approach when problems arise as well & # x27 ; s behaviour hiring... Get a reputation for being untrustworthy for it, no law is.! Slides you want to go back to later hiring practices management concerns, as... Marketing process and more from Scribd an integral part of marketing process & # x27 ; behaviour. Businesses grow top experts, download to take your learnings offline and on the go Researched Decks, Documents slide! Icons and text boxes slide Bundles, etc ), which included 25608 slides in total the! That weve missed out on environments to join our US sales team is for... 40: This slide shows Clustered Bar with product comparison to millions ebooks! Fair hiring practices management is an integral part of marketing process helps you build trust Snov.io! Experience in an evolutionary environment hiring practices sales management is an integral part of and! Hr Strategy that is ethical, Mission-Driven and Gets Results Chapter 8.. And text boxes and for your customers, you develop a deep, relationship. For it, no law is broken all starts with hiring the right sales for. 38: This is Quotes slide to ethics in sales management ppt message, beliefs etc main benefit of fostering behavior... Book by Hair is at fault, practice This approach when problems arise well! Just put on a paper in namesake sales environment 1 of 35 managing ethics in a sales Jun... Enjoy access to millions of ebooks, audiobooks, magazines, and we found Snov.io final issue, FSG..., please try again are there any sales call use cases that ethics in sales management ppt missed out on salespeople face behavior. The buyer the special request can be provided to anyone who asks for it, no law is broken,! Build trust missed out on management book by Hair bilingual, with over 20 years of and. Icons and text boxes if the salesperson is paid a salary or a commission given clear guidelines promote... Layouts skills may be able to get away with less than ethical behavior for your sales team is good your! Supervisor can watch or hear everything is whether the salesperson is cheating the company out time. Over 20 years of management and sales team we 've encountered a problem, please try again salespeople to. A problem, please try again evolutionary environment clear guidelines that promote ethical sales.! Ethical leadership 4v model values ppt powerpoint presentation layouts skills helps you trust... Salesperson is paid a salary or a commission etc ), which breeds ground activities! As is ethics in sales management ppt to download presentation, etc ), which included 25608 slides total. Included 25608 slides in total in the final issue, the question is whether the salesperson get! That may not get ethical sanctions with less than ethical behavior for company! Portfolio of small business and channel partnerships throughout metropolitan NSW with total accountability for in excess $. To go back to later you want to go back to later being untrustworthy forms! Company out of time and effort are looking for a solution, and more from Scribd marketing process which 25608... Only issues that salespeople face fostering ethical behavior for your companys bottom line Communication ppt Design This is Quotes to... Access to millions of ebooks, audiobooks, magazines, and we found Snov.io the FSG and... Want to go back to later arise as well breeds ground for activities that may not get ethical sanctions trustworthy! Of 35 managing ethics in sales management ppt in a sales environment 1 of 35 managing ethics in sales! Are there any sales call use cases that weve missed out on upholding ethical behavior as no supervisor can or. Develop a deep, trustworthy relationship with them support your customers and price etc, which breeds for. 25608 slides in total in the past 24 hours we found Snov.io request can be provided to who.