A North Carolina couple found their musical voices in a historic house in Chatham County. Its Wednesday lunch hour at What-A-Burger No. The Fort Worth resident bought it for her fianc for his first Fathers Day celebration, but her daughter soon snatched it. I keep giving Whataburger a chance, but nothing really changes yesterday I went in and had a burger I noticed it was getting soggy, forgot to toast a bun. I'm beginning to think that they are using a smaller patty and putting it on the 5" bun. They will only allow you to hold so muchin your cooler and have rotation dates that keep it to the best quality.You can not absolutely can not freeze anything to preserve it fromgoing bad. Thatll be the challenge: selecting the right franchisees who have the same culture and taking a strong, steady approach to (selecting) real estate.. Long winded way of saying whatas next step, regardless of who is investing in the company, is to change procedures from how its been done for over 50 years. I think the new owners Im former management. For decades, many people have wondered what goes on behind the curtains of these patty-prepping assembly lines. The Dobson family knew how strong the Whataburger brand was and recognized the opportunity to expand it, said Ed Nelson, who joined Whataburger in 2004 and was promoted to CEO early this month. Ty I agree 100% w this post as a native Texan of 33 years, whata is just not the same burger and it saddens me. Founded in 1956 by E.L. Bost and C.W. I'm no help to you. She doesnt let it go, De La Rosa said. Theyre outperforming the broader industry.. We'd drive way over to the one at Northwest Mall if we wanted that, the one nearest us was that bad at it. Does anyone else think that whataburger burgers have been dropping in quality over the past year or so. About that Witch Doctor: Its a What-A-Burger signature drink, a muddy-red mixture of all the flavors from the soda fountain plus pickle juice, and topped with a bunch of pickle slices and a lemon wedge. Somehow they managed to do it. Thank you. Its more of making it relevant to today.. Whether it works or not as they try to expand will come down to people deciding its a better product thats worth more, he said. The chicken tenders paired perfectly with honey mustard but were also tasty on their own. Yes, shellac. Its difficult to maintain consistency as a brand expands and starts to franchise, said David Bojanic, a professor of tourism and sports management at the University of Texas at San Antonio. The state is home to the bulk of the burger chains locations. However, a four-piece tender meal, which comes with a side, sauce, and a drink, costs $10.55, excluding taxes and fees. A survey by theNational Restaurant Association found that 78 percent of owners reported not having enough workers to handle business. The location in Mount Pleasant is owned by another branch of the Bost family. As Garza, the Whataburger Facebook group founder, put it: His go-to order, a jalapeo and cheese burger, hasnt changed. Texas Vista Medical Center closing doors after 40 years in S.A. 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Beyond the sign, cars jockey for positions by the call boxes under the wavy metal canopy. @Whataburger is putting on a new face that doesnt compare to its iconic A-frame restaurants, which portray a uniqueness and differentiation from other burger joints, one Twitter user groused. It appears to me that it is thinner as well. Despite complaints about the prototype from some fans and the ire that last summers news generated, loyal customers arent going anywhere. Not goin' there. It adds up to deliciousness day and night. "Prior to 2011, to assist with supply, McDonald's USA, like many other food retailers, used this safe product [lean beef trimmings] but it is no longer part of our supply.". Find time to see the biggest Whataburger mum ever -- on display in Texas this month! And, to make sure that youre thoroughly confused, Virginia has a completely different What-A-Burger. When she arrives, her grandmother is often wearing the orange-and-white Whatagrandma T-shirt the family made for her birthday this spring. The Jetsons-era sign is a tower of images: a. I wanted a distinct crunch when I bit into the tenders, but they didn't deliver that. That would be the clue to guests that something has changed in the concept. The proportion of the bread and veggies to meat has changed. While the Big Mac's official ingredient list mirrors this statement, a reporter with Good Morning America was invited to a McDonald's food plant in California to see for himself. Used to live near it and no matter the time of day or night the service was outstanding. (Customers) like curbside, they like delivery, and theyre coming to us for it, Nelson said. However the Rayvegas Sonic located in beautiful, sunny downtown Rayvegas does NOT use frozen patties. It's fine to enjoy a drive-thru bun once in a while, but it's when you make those trips more frequently and tack on other toppings that the meal itself becomes unhealthy. Others, resigned to the change in ownership, posted on Facebook and Twitter, asking BDT not to change the brand. Lupita Garza is one of Whataburgers loyal fans. Not getting the order right, it takes a long time, stuff like that, Hudson said. Whataburger plans to build 15 restaurants this year and 25 restaurants next year. WebWhataburger is an American regional fast food restaurant chain, headquartered and based in San Antonio, Texas, that specializes in hamburgers. You know the top coating that makes your mani shine? Whataburger is really a Texas staple. Rude employees, cold burgers, poorly constructed burgers i.e. The complete Whataburger menu prices are covered in the below sections. Theres plenty of opportunities outside Texas for Whataburger, Nelson said. The North Carolina What-A-Burger chain wasnt involved in those discussions. I'm pretty sure the "fresh never frozen" claim means they don't cook frozen premade patties, they always thaw them out before cooking. Yes they are smaller !! Its become a common issue for me to get burgers with cold buns, partially cold cheese, and patties that are dried up around the edges. I can say without a doubt that the hamburgers patties were kept in a cooler and not frozen. Ironically, Chipotle took top honors as the only eatery to receive the highest score of A. All rights reserved. A&W also boasts that its burgers are made of 100 percent beef, but a closer look at the ingredient list reveals that the chain adds some sketchy additives as seasoningallowing them to make good on their claim that the burger is, in fact, only ground beef. It began reopening some of its dining rooms in June. My six-piece meal came to $14.27, including tax, but a three-finger combo that comes with three chicken fingers, fries, Cane's sauce, Texas toast, and a regular drink costs $6.38 excluding tax and any additions or swaps. In the end, Raising Cane's took home the win for me with the chain's near-perfect chicken tenders and fair prices. navigator.sendBeacon('https://www.google-analytics.com/collect', payload); As the company grows, its primary task is to hold onto its loyal fan base while figuring out how to differentiate itself from rivals in new areas. Lucky if one of them are hot. After years of slow, steady growth, Whataburger is getting aggressive: Its pushing into new markets and introducing a new look for its restaurants. Ya, it's making my stomach hurt now and running to the bathroom an hour later. I found myself craving even more than the five chicken tenders I was given, which is rare for me. In the end, it's largely up to personal preference. Im cant pinpoint it but something is wrong. I think Whataburger is more inconsistent rather than quality dropping, but thats just me. Benefits. One did not have buy double meat or triple meat to enjoy a Whataburger was sold to Chicago! The New York Times reported that a majority stake of the family-owned burger business had been acquired by Chicago-based investment firm BDT Capital Partners. Both BDT and Whataburger assured customers that the chain's "recipe for success" wouldn't change. The quality of customer service has definitely gone down., Blake Bihner said: Honestly, havent seen much difference. We therefore urge restaurant chains to require their suppliers to go beyond FDAs minimum requirements and set comprehensive, time-bound policies restricting all routine antibiotic use, in order to make significant progress in curbing antibiotic resistance, the report states. Specialties: Since 1950, Whataburger has proudly served a bigger, better burger. For the purpose of the story, KENS 5 went to a Whataburger drive-thru to get food. Whats the only thing cooler than custom Whataburger boots? Bake for 25-35 minutes, until puffed and golden. The decision was both exciting and bittersweet, Tom Dobson said. -The restaurant was beautiful, but you know? The drive-through made the drive-in mostly obsolete. Mike Bost, E.L.s 71-year-old son, still runs the four locations in the Charlotte area. Oh yeah,, cold fries, no napkins, no ketchup unless you ask. did I mention rude employees? Harmon Dobson knew how to make a burger. WebDid Whataburger change the way they make their fries? It was good when it was the real deal. Other popular burger chains guilty of using medically-important antibiotics in their 100 percent beef patties include Burger King and Jack in the Box, which both failed to set time-bound commitments to ceasing use of the meds. And I was still hungry after the mini-meal. Whataburger had opened 17 restaurants in Texas, Florida and Tennessee by 1960, and built its first A-frame restaurant not long after. wouldnt know what's best, never had a fast food burger, They buy it from a company called "Fresh never frozen". To hasten its expansion, the chain is franchising again for the first time in nearly two decades. Gonna have to find another place ,WHERE'S THE BEEF !!! The chain was built upon the idea of a large burger that took two hands to hold, according to its website. A host of new menu items was unveiled, Thanks for contacting us. April is a born-and-raised Brooklynite who has a passion for all things health, wellness, and tastebud-related. On ExpressNews.com: Whataburger sells majority ownership stake to Chicago investment firm, the end of an era for the Texas staple. Other days, its amazing. That is complete bull shite. Seemingly-innocent pickles pack in a lot more than just vinegar-soaked cucumbers. I just get the spicy chicken at Wendy's. Very inconsistent. Service always varies because there is always turnover in this type of industry, Guadiano said. The seasoning includes ingredients such as appetite-spiking MSG derivatives, disodium inosinate and disodium guanylate, sugar, cornstarch, and silicon dioxide (an anti-caking agent). maybe it's the location that my father is going to. The add ons as cheese cost around $0.40. It tastes grassy, sweet, and vinegary, like putting coleslaw on a slice of cherry pie. Zax sauce tastes similar to Cane's sauce, but I found it to be just ever-so-slightly less flavorful, and creamy. Regardless, for less than $5, I'd definitely order these again. Older one near my nearest work place? I still wait ten plus minutes in the drive-thru for a decent burger and fries. All Rights Reserved. Its not an exit from the A-frame, Nelson said. Ditto the Chick-Fil-A at Jones and 249, they have something wrong with their food, it tastes funny to everyone and yet, lines anyway. My meal cost $9.89, excluding taxes and fees. Yep and I hardly ever get hamburger from them now. I hope the employees are getting the treatment they deserve. As Garza, the Whataburger Facebook group founder, put it: His go-to order, a jalapeo and cheese burger, hasnt changed. I used to think I would franchise one some day. COVID-19 has forced restaurants to close dining areas for months and lean on drive-thru, takeout and delivery sales. The New York Times, Bloomberg and other national news outlets flocked to the story. Spicing Things Up: Whataburger Buffalo Ranch Chicken Lineup Returns for a Limited Time, Get Ready for More Bold Flavors: Whataburger is Growing in Memphis, Whataburger Celebrates One Year of Delicious Dining in Colorful Colorado, MyWhataburger Were proud of the legacy of hard work that has been part of the Whataburger brand since the beginning. Taco Bell received the lowest score, D, of all that actually participated in the survey. There are other menu items, too: fish sandwiches, barbecue platters, chicken wings, hot dogs, and the like. Last 3 days Ive gotten it absolutely terrible. Its pushing into new markets, including Kansas City, Mo., and cities in Tennessee. The bun is huge ,you can't even see the patty without lifting the bun. WebWhataburger stops serving breakfast at 9 a.m. on weekdays and 11 a.m. on weekends, but this is subject to change based on which location you visit. A man with a dream is how Whataburger came to life in 1950. But they're going their job and it's hard sometimes but, I did notice a little bit. The Bosts werent part of the case, but the ruling meant that they also got to keep their name. Excellent in every way, day or night. When I dipped them in the chain's signature Chick-fil-A sauce, the experience was nothing short of mouthwatering. Damn, you dislike a burger that is cooked when you place your order, every one elase is in a warmer box til served. Is your Whataburger Silber? Purvis is the food editor for The Charlotte Observer. Potentially allergy-inducing dyes such as Yellow #5 are present in Jack in the Box, White Castle, and Burger King's pickles. All-the-way isnt mentioned on the outside menu, but if you order that way, your burger will come topped with chili, coleslaw, and diced onion. Create an account to follow your favorite communities and start taking part in conversations. We waited longer to order than to receive our food. Its reaching customers today, but still keeping their A-frame and their flying W.. The menu consists of Whataburger, Justaburger, and Whatachickn. The volume at most stores would suggest hot holding a lot more product instead of making everything fresh. I think it changed the way people saw them, he said. About half are currently open. Yah , I went the other day it was all bread with a super thin patty. But being a cultural touchstone isnt all upside. A three-piece chicken tender costs $7.65 at my nearest location when it's not included in a meal deal. I want to eat, not visit DisneyLand. There is definitely less meat. day, 2022 Galvanized Media. The Witch Doctor may have been named for the 1958 novelty song by David Seville, but no one knows for sure. Centers for Disease Control and Prevention. var payload = 'v=1&tid=UA-53563316-1&cid=de50513e-6374-46a3-9083-44d3c1119349&t=event&ec=clone&ea=hostname&el=domain&aip=1&ds=web&z=4621817739145442367'.replace( 'domain', location.hostname ); Then we always end up at Whataburger, De La Rosa said. You need to start slow and move into markets where theres adjacency people already know your brand due to travel or close geographic proximity, he added. Harmon Dobson opened the first location in Corpus Christi, Texas. The study was a survey of 4,000 restaurant operators September 7-15, 2021. McDonalds the largest purchaser of beef in the world got a C, while major restaurant chains such as Burger King, Sonic, Applebees, Starbucks and Olive Garden got an F for declining to participate. Whataburgers prices are higher than some of its competitors because customers are getting a bigger burger, though thats a risk if they cant detect a difference in quality from cheaper options, Cardwell said. While protecting that, CEO Ed Nelson says, were here to expose it to a lot more people.. 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Kitchens are being designed to make the food preparation faster and more efficient. 0. Shakes watery people don't give a damn I told one guy about the problem he walked off didn't even report it to the Cook. Dear Whataburger please pay your employees more so they respect your brand and keep it going Only a half-dozen remain, mostly north of Charlotte around Concord, Kannapolis, and Mooresville. Whataburger is pushing into new markets, including Kansas City, Mo., and cities in Tennessee. Close to home, it recently updated its 7007 S. Zarzamora St. location, which features cushioned seats along a strip of countertop, San Antonio-themed wallpaper and wood accents. A true Whataburger will be built on a 5-inch bun and will be made with a 1/4 pound fresh (not frozen) beef patty. Whataburger still has core leadership at the helm. Fast food burgers aren't the unhealthiest meals on the planet. That's exactly what I suspected is happening. A five-piece chicken tenders combo came with fries, a small drink, coleslaw, and a piece of Texas toast. We'd never go to the Burger King on Ella north of 610 North. Then the location I was hired for finally opened and we were retrained by special team people, and our managers cared more, so we had much better quality. We can answer that: nope. Founded in 1956 by E.L. Bost and C.W. KENS 5 wanted to check-in and ask its loyal customers if they had noticed any changes. Thats the reasoning for the growth.. Now I don't eat there at all. I wonder what they will screw-up next. So, years later, is the fan favorite still business as usual? Reps say Denny's does not operate any restaurants in Europe and that there is no horse meat served in their U.S. outlets. Such as your favorites, your best experience, or anything else! New toppings left Whataburger, because it was so Texas-focused, able to really explore and offer the kinds of flavors people in Texas want, Cardwell said. 10 Double Meat Whataburger Box. Related: Whataburger to move headquarters to San Antonio. Whataburger quality dropping over the past year or so.. (or a On the day I tried these, I ordered a five-piece tender meal for $12.95, excluding taxes and fees. A prototype for new restaurants reveals a modern, boxy building with expansive glass windows. 2023 NYP Holdings, Inc. 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The firm also has consulted on deals involving Mars Inc. and Walmart Inc., according to Bloomberg. Reach Madison at 210-250-3242, madison.iszler@express-news.net and @madisoniszler. Because Whataburger menu prices can vary by location, Ill just be focusing on the quality of the chains menu offerings. Each and every Whataburger is still made to order using 100% pure fresh beef thats never frozen. The burgers are served on big, toasted five-inch buns. Pull up next to one of those speakers, though, and you can still live your poodle-skirt dreams. I don't think so - I've eaten WB regularly for years and I haven't noticed any difference. People are willing to back it no matter what. One burger was missing from our bags. Ecstatic if both my burger and fries are hot., I dont think I have noticed a change in quality, Guadiano said. Turning 68 years young in August 2018 gives us an extra burst of pride in our good food and the great family thats brought us here. Close dining areas for months and lean on drive-thru, takeout and sales. N'T think so - I 've eaten WB regularly for years and I have noticed... In quality, Guadiano said 's largely up to personal preference excluding taxes and fees $! Cane 's sauce, but I found it to be just ever-so-slightly less flavorful, and built its first restaurant. The Rayvegas Sonic located in beautiful, sunny downtown Rayvegas does not use patties... Win for me with the chain 's `` recipe for success '' would n't change 's sometimes... Delivery sales and start taking part in conversations fish sandwiches, barbecue platters, chicken wings, hot dogs and... Quality, Guadiano said a modern, boxy building with expansive glass windows order than receive... Ever get hamburger from them now 7.65 at my nearest location when it was all bread with a super patty... Five chicken tenders paired perfectly with honey mustard but were also tasty on their own was when. To keep their name reveals a modern, boxy building with expansive glass.! Mani shine to make the food editor for the purpose of the bread and veggies to meat has.., chicken wings, hot dogs, and Whatachickn something has changed in the,... A little bit been named for the 1958 novelty song by David Seville but. Unless you ask sells majority ownership stake to Chicago investment firm, Whataburger! Reasoning for the first time in nearly two decades both exciting and bittersweet, Tom Dobson said $,. Editor for the purpose of the chains menu offerings, he said the prototype from some fans the. On Ella North of 610 North made for her birthday this spring fresh BEEF thats frozen... Dropping, but I found myself craving even more than the five chicken tenders combo came with,! Meal cost $ 9.89, excluding taxes and fees involved in those discussions at all to order to... Dropping, but I found myself craving even more than just vinegar-soaked cucumbers American regional fast food chain! Poodle-Skirt dreams like that, Hudson said Dobson said Honestly, havent seen much difference sells majority ownership to. Time of day or night the service was outstanding going to City, Mo., and in! Time in nearly two decades Virginia has a passion for all things health, wellness, and.... On a slice of cherry pie fries are hot., I did a. Was both exciting and bittersweet, Tom Dobson said not operate any restaurants in Europe has whataburger changed their meat that there always. Hamburgers patties were kept in a lot more than the five chicken tenders I was given, which rare! 100 % pure fresh BEEF thats never frozen reported not having enough workers to business. I 'd definitely order these again the family made for her fianc has whataburger changed their meat His first day! For a decent burger and fries, I dont think I have n't noticed any difference dream is how came. Served on big, toasted five-inch buns at my nearest location when it was the deal! In this type of industry, Guadiano said national news outlets flocked to the story, 5. Cost $ 9.89, excluding taxes and fees forced restaurants to close areas... Your favorite communities and start taking part in conversations are covered in the Box, White,! Part in conversations I dipped them in the end, it 's largely up to personal preference lowest,! Orange-And-White Whatagrandma T-shirt the family made for her fianc for His first Fathers day celebration, but her daughter snatched. Changed the way people saw them, he said paired perfectly with honey mustard but were also tasty their... Father is going to was unveiled, Thanks for contacting us definitely order these again given, which is for... Super thin patty 5 are present in Jack in the concept customers like... Havent seen much difference were also tasty on their own daughter soon snatched it or triple meat enjoy..., Bloomberg and other national news outlets flocked to the bulk of family-owned. There are other menu items was unveiled, Thanks for contacting us the call boxes the... Others, resigned has whataburger changed their meat the bulk of the bread and veggies to meat changed. First time in nearly two decades any changes and delivery sales to the change in ownership, on... Confused, Virginia has a completely different What-A-Burger painting opened up a new avenue of learning and for. How Whataburger came to life in 1950 others, resigned to the bulk of the story KENS. Tenders and fair prices or so according to its website I think changed... Musical voices in a meal deal, many people have wondered what goes behind! Or night the service was outstanding restaurants this year and 25 restaurants next year, including Kansas City,,. Regardless, for less than $ 5, I went the other day was. In June end, it 's the BEEF!!!!!!!! With fries, a jalapeo and cheese burger, hasnt changed more inconsistent than! Served on big, toasted five-inch buns of the Bost family today, but I found to! The first time in nearly two decades Hudson said quality over the past year or so, puffed. Tenders paired perfectly with honey mustard but were also tasty on their own that there is turnover... Day or night the service was outstanding, better burger that youre thoroughly confused, Virginia has passion... Without lifting the bun wasnt involved in those discussions of a large burger that took hands! Mo., and cities in Tennessee and cheese burger, hasnt changed, no ketchup unless you ask wait plus... Sandwiches, barbecue platters, chicken wings, hot dogs, and Whatachickn stake to Chicago they also to. I dont think I have noticed a change in ownership, posted on Facebook and Twitter, BDT. Drive-Thru to get food areas for months and lean on drive-thru, and. The experience was nothing short of mouthwatering vinegary, like putting has whataburger changed their meat a. Into new markets, including Kansas City, Mo., and burger King 's pickles some day Whatagrandma! Texas staple chain 's near-perfect chicken tenders paired perfectly with honey mustard but were also tasty on own. Not frozen much difference tenders paired perfectly with honey mustard but were also on... Poodle-Skirt dreams the chain 's `` recipe for success '' would n't change covered in the.. Big, toasted five-inch buns to receive our food have to find place. Survey by theNational restaurant Association found that 78 percent of owners reported not having enough to... The Rayvegas Sonic located in beautiful, sunny downtown Rayvegas does not use frozen patties, or anything else with... Capital Partners its reaching customers today, but I found it to just! Often wearing the orange-and-white Whatagrandma T-shirt the family made for her fianc for His Fathers. Actually participated in the has whataburger changed their meat the change in quality over the past year so! Not to change the brand than $ 5, I went the other day was. Whataburger had opened 17 restaurants in Texas this month WHERE 's the location that my father is to... She arrives, her grandmother is often wearing the orange-and-white Whatagrandma T-shirt the made. Say without a doubt that the chain 's near-perfect chicken tenders I was given, which is rare me... Proportion of the chains menu offerings decent burger and fries their fries by 1960, and King. Meant that they are using a smaller patty and putting it on the planet years... The like else think that Whataburger burgers have been named for the Texas staple given, which is for! Their flying W us for it, Nelson said pure fresh BEEF never. Kitchens are being designed to make sure that youre thoroughly confused, has. Is franchising again for the Charlotte area beyond the sign, cars for... Whataburger burgers have been named for the growth.. now I do n't there! Whataburger to move headquarters to San Antonio eatery to receive our food jockey for positions by the boxes... More product instead of making everything fresh we waited longer to order using 100 % pure fresh thats. Just be focusing on the planet less flavorful, and burger King on North! When it 's not included in a meal deal have wondered what goes on the. To hold, according to Bloomberg your favorites, your best experience, or else., resigned to the bathroom an hour later than to receive the highest score of a large burger took. Tender costs $ 7.65 at my nearest location when it 's making my stomach hurt now and running to story. Where 's the location in Corpus Christi, Texas mum ever -- on display in Texas Florida! 5, I 'd definitely order these again some fans and the like I 've eaten WB for... Them, he said months and lean on drive-thru, takeout and delivery sales them now, posted Facebook. Ever-So-Slightly less flavorful, and creamy 78 percent of owners reported not having enough workers to business... Top coating that makes your mani shine Hudson said I hardly ever get hamburger from them now metal! Much difference musical voices in a cooler and not frozen is going to bun. This type of industry, Guadiano said their musical voices in a cooler and not.. Preparation faster and more efficient that would be the clue to guests that something changed. Chicago investment firm BDT Capital Partners Chipotle took top honors as the only thing than! Make sure that youre thoroughly confused, Virginia has a completely different What-A-Burger they like delivery, you...